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I'm using Sketchbook Pro 7 (not the subscription version, licensed) on Windows 10 using a Surface Pro 3. The cursor is aligned with the pen but the line is drawn offset by half the screen. I thought this might be an issue in Windows 10 but it works fine in Photoshop.
hold down the icon for sketchbook pro go to properties and change compatibility disable display scaling on high dpi and run windows compatible to windows 8
I installed the latest update for Sketchbook Pro 7 and the alignment problems with the pen on a Surface Pro 3 are fixed. YAY! But pinch and zoom is still broken. WTF man?! Pinch and zoom will cut out randomly causing the canvas to get stuck at whatever zoom percentage you're currently on. No, before anyone else suggests running the program in Windows 8 compatibility mode, this has never worked for the pinch and zoom problem even when I first mentioned it weeks ago. You know, at this point I'm really starting to regret buying Sketchbook Pro 7. I'm regretting it so much I bought ArtRage from Steam today because Sketchbook Pro 7 for Windows 10 has proven to be totally unreliable.
I just got a surface pro 4. Installed my old like ensemble of sbp 6, ran fine. Upgraded to 6.2.7, ran fine. Tried demo of 7 subscription, ran fine. Bought 7 perpetual on sale... offset 😞
Did the dpi scaling thing.... no good. Not only is it lame to have everything so tiny, but the calibration is off compared to all other apps leaving the cursor ever so slightly below and to right of pen tip.
I contacted support, I hope there is a fix, I really love this app. If not, I'm asking to be refunded and sticking with 6.2.7
It is a bit silly that you can buy this product now, new... and when you go to download it you will get a link to 7.0 which has all the bugs and issues. Yet version 7.2.1 is available since August of 2015?
And checking your available upgrades via your autodesk profile reveals nothing at all 😮
This is the latest version which works relatively well on Windows 10, Surface pro 4. Though it is not entirely stable. Undo glitches out from time to time, and it seems to occasionally not recognize multi finger gestures (could be windows though)
Open File Location, right click on the Sketchbook Pro 7 software, then click Troubleshoot compatibility. When prompted, select "Troubleshoot Program" (Second option). Then, when prompted, click "The software opens but doesn't display correctly" (Or something along that line, I'm not certain, but again second option). Test the program and save. The pen will only be slightly off but it is much better than before, and the pressure sensitivity still seems to work fine.
I bought the Sketchbook Pro 7 and the link they provided for download is an error page. I can't contact anyone at autodesk to help. Any suggestions on how to get this download? Can't find it anywhere on my account. Pissed.
No more problem. I run Win 10. Sketchbook 7.2.1 (above link) on a 22hd cintiq. Works fine now......I was panicked for awhile. Thanks for the fix Autodesk.
This worked perfectly. I followed the steps but selected program doesn't install or run correctly and chose Windows 7 compatibility settings and it worked. I'm on a Windows Surface Pro with Windows 10.
If you open program location and then right click on it, troubleshoot compatibility should be there. If you played around with the properties, you might find hide high DUI scaling. Checking that also works. In my opinion, that works better
