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@Anonymous
You need to give us more information like the error code that is issued. Just stating its unable to obtain a license means many things. Share the debug log file that is defined under the config service tab of your LMTOOLS.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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@Anonymous
Error code the end user is seeing when they try to obtain a license? You may have to cancel those message a few times in order to see the error code.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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@Anonymous
I would start >>here<< if not already. Also make sure your firewall is not blocking ports or add the exception
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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@DarrenP Nice catch.. I glazed over the splash screen and was only looking at the error code.. 
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
IF you are trying to do this through your Autodesk Account that may explain it.. Others have always had issues.
Here a 2 other ways you can do it..
To generate a license file (pick one)
1. The contract manager or software coordinator for you subscription can log into their Autodesk Account and select Generate License file link
2. Go to the Autodesk Register Once Web site and follow the prompts. With Register Once you have to repeat the process for each network serial # that you have and then combine the license file at the end.
3. Contact your reseller and they will do it for you.
4. Contact Autodesk here and they will do it as well.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
@Anonymous wrote:
we are a school so its free.
Yes its free but not sure why you replied that..
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hello @Anonymous,
My suggestion since the registeronce.com is not working for you, is to create an Educational Account & select the proper Educational Role (IT Admin) this will allow you to generate a license file in the account within 24-48hrs after creating it.
Helpful Link: Manage Your Licenses & Software in a Network Environment
Thank you for posting. 
Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
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