Hi,
My Recap workstation keeps crashing when orbiting scenes. Same happens with all projects
with different scans. Laptop works fine with same project, but limited functionality due to small
amount of memory. It freezes and then windows suugest closing program not responding.
Recap updated and Nvidia Quadro drivers updated.
Any ideas what to do/check next?
JP
How much RAM do you have? According to the requirements of recent versions, it is one of the important features, even more than the video card.
See the system requirements:
Hi
32Gb of RAM, so it should not be the question. The point cloud LAS file are fairly small, 26Mb+2.5Mb and 2Mb.
Actually it crashes even all *.las files detached from recap when 3D orbiting for while!
Other specs.
Win 10 Enterprice 64-bit, winver 1909 (18363.1316)
Revit recommended Nvidia Quadro P620 2GB on HP i5-6500 3.2GHz, 4k Voxicon panels x2
Nvidia driver version: 461.40
DirectX 12.0
JP
Hello @jaakko_peltonen ,
May I have the answer to the following question?
Which ReCap version are you using? 7.0.0 or 7.0.1?
Does ReCap 6.x work on your machine in the past?
Could you share with me one .las file you used and the .rcs file ReCap created on your machine?
Also, is CER generated and do you have the CER id so that we can look into the crash report?
Thank you!
Yan
Hey,
Thanks for your response. Version is 7.0.1.22 and updated thru Autodesk Desktop app update utility.
The Recap 6 has not been installed on this machine. It is new fresh new Recap installation
from last fall. I took only some short usage on November with no crashes.
It crashes even with empty project when the las files detached. I will be able to postsmall project but
cannot do it to forum. Is it possible to post directly to you tomorrow when I return to office.
And orbiting, zooming, panning around the project causes the crash after short period.
Typically crash within 3-5 seconds of continous zooming.
The CER (do you mean crash report?) is not generated.
Program hangs totally and click or activation of hanged window causes
windows message box that program is not responding with options to wait or close.
Waiting does help atleast 15min time. Other programs and windows works fine during this process.
JP
Thanks a lot for the information! I will pm you the link to upload your data.
Thank you for your contribution to this task!
Is this issue resolved? Could you give some information on it for other's reference? Thanks a lot!
Is it so that directX11 is not included in directX12?
Why is the program running at all if dX11 only supported and not found on system?
JP
BTW: I Googled that all directX 11, 12 are part of win10 core stated in support.microsoft.com site.
This is not solved, and my workmate has almost identical machine with bit older nvidia drivers and his Recap is locking up even faster than mine.
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