NOT POSSIBLE TO ACTIVATE PRODUCT

[casafradesign]

Hello all,

I have followed all steps to Activate my Autocad and when trying to request the CODE, I choose my account and immediately the following message in red appears: Thanks for initiating your product activation. The system encountered a problem registering or activating your product. Please submit your registration information to us in a Customer Service request and an Autodesk representative will contact you.

Unfortunately the link for the Customer Service request does not work I have been unable to find it within Autodesk's website. 

Any help on this will be very much appreciated, thank you!

Irma

[Mark.Lancaster]

@casafradesign

Welcome to the Autodesk User's Community..

To the right of your posting is a link called: New: Get an Activation Code.   Use that to activate your product.

[natasha.l · Accepted solution]

Hello @casafradesign,

Thanks for becoming a member of the community! 

Have you taken a look at the following post Steps for Setting-Up Student Software? Everything you need is provided in your Autodesk Account in 24-48hrs after you created your Educational Community account & selecting the products from the drop downs. You should be able to use your serial number & product key to activate, make sure to be connected to the internet, it is required to validate the license. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[casafradesign]

Hello natashal84,

Thank you for your message. In the end I removed my account and added a new
one during the activation process and after adding my address all worked
fine without needing and activation code... Fingers crossed it is all fine
now.

Thanks again,

Irma

[natasha.l]

Hello @casafradesign,

Thank you for returning & contributing to the community, by accepting as a solution to a reply. Thank you for being a member.