Installer of 3DS max won't start

[Anonymous]

Hey guys,

For school I have to download version 2017 of 3DS max, eventhough I had the 2016 version, so I uninstalled '16 while trying to download 17. The installer downloads but after that, nothing. Nothing happens after I click the installer, just absolutly nothing.

When Windows Smartscreen was on, I got a message that my computer was protected so I turned that off but still nothing happens. I even checked my taskmanager to see if there were new activities but everything stays the same

I tried rebooting, safe mode, compatibility with windows 8.1 and 7 and administrator, it just won't start... I am getting extremly frustrated by it because I got really slow internet and I need 3DS max ASAP for school or I'll start running behind on my assignments.

Is there anyone who knows something that might help? I'd highly appreciate it!

[dgorsman]

Did you use the "Install Now " option, or the Virtual Agent?

[natasha.l]

Hello @Anonymous,

As mentioned above you want to make sure you are using another method and preparing your system. If you are using a download now or install now you want to try a more effective method called browser download via the Autodesk Virtual Agent. 

I have listed some steps to prepare your system for download and installation in case you run into a problem. 

If, you have already attempted to install the product:

• Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall 

Then proceed with …

If, you only had an unsuccessful download: 

• Log in as an Administrator 
• Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter 
• Temporarily disable your Antivirus software & Firewall
• Temporarily disable UAC:  Windows 7 , Windows 10 
• Download all of the parts Autodesk Virtual Agent
• Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator 
• Files will be directed to C:\Autodesk
• Follow the prompts to install the program

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

[natasha.l]

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to resolve the issue by using the Autodesk Virtual Agent. 

If so, please select a response that resolved the issue and click "Accept As Solution" button to help others in the community.