Autocad & Civil 3D 2017 Freezes

[Anonymous]

Buen dia, Hace un par de dias que instale el autocad y Civil 3d 2017 en mi Laptop (W10), el problema es que al iniciar el programa se queda congelado:

[natasha.l]

Google Translate 

Good day, A couple of days ago I installed the autocad and Civil 3d 2017 on my laptop (W10), the problem is that when the program starts frozen:

Hello @Anonymous,

Welcome back. I have translated your post to help provide you with better support. Try the following troubleshooting steps to help resolve the issue. 

• Appropriate Windows OS, Updates 

• In Windows Explorer, delete the contents of your Windows Temp folder, but do not delete the Windows Temp folder itself. You can locate the Temp folder by entering %TEMP% in the Search bar of Windows Start

• Update to the latest video driver from your graphics card manufacturer, check certified for use with AutoCAD (see Autodesk Certified Hardware).
• Other suggestions 
• Clean Uninstall (uninstall Microsoft Visual Studio C++) & Reinstall Software 

Please keep us updated on your progress. Thank you. 

[natasha.l]

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to resolve the issue. 

If so, please select a response that resolved the issue and click "Accept As Solution" button to help others in the community.