Installation Error: "1: 5 2: Failed to load FNP_ACT_InstallerCA.dll. 3: 5"

[ecochran76]

I have been unable to install any Autodesk products on two different Win 8.1 x64 systems due to the dll-error referenced in the subject. Is this a known issue/is there a fix?

Thanks!

[TravisNave]

Are you disabling anti-virus, UAC, and installing with local admin rights?

[ecochran76]

Yes on all fronts. I've tried the web-installer and also the full browser download methods.

Thanks!

-Eric

[david.lau · Accepted solution]

Can you try this:

http://upandready.typepad.com/up_and_ready/2014/01/error-1-5-2-adlmpitsetproductinformation-failed-3...

Can you attach a screen capture?

[ecochran76]

Enabling full permissions to "Everyone" in "C:\ProgramData\Autodesk\Adlm" fixed the issue. Many thanks!!

-Eric

[cairoliangelo]

I have the same problem with Building Suite 2017
Enabling full permissions to "Everyone" in "C:\ProgramData\Autodesk\Adlm" does not work.
What can I do for this problem?
See the screen capture
TKS
Angelo

[cairoliangelo]

this is the log file

Angelo

[vv_t]

Have you finde solution for the problem? The same problem and no solution.

Only pirate portable copy 🙂

[jfiszer]

Adding full permissions did not work for me either. Any other solutions?

Error message from log file is MSI (s) (9C!FC) [13:50:00:462]: Product: ACAD Private -- 1: 5 2: ERROR : Failed to load FNP_ACT_InstallerCA.dll. 3: 5

[Mark.Lancaster]

@jfiszer

Welcome to the Autodesk User's Community..

How are you installing your product?  Can you provide the setup.log file instead?  Make sure to remove any sensitive info like your serial # from the log before you post.

[jfiszer]

I'm installing from a web browser download. Although I've tried the online installer as well with the same error message.

• UAC is disabled
• Antivirus (Windows Defender) disabled
• Added full permissions and ownership to C:\ProgramData\Autodesk

log attached.

[Mark.Lancaster]

That's not the log I need.  It should have setup in the name

Update:  Also did you review this article and the solution it provides?

[jfiszer]

attached setup log

[jfiszer]

I did review that article. It did not work either.

1. The only file of that name was in the appdata\local\temp directory which gets overwritten; I did replace it though.
2. No other location contains that file.

You did receive the correct log file yes?

[jfiszer]

Any updates or suggestions?

[jfiszer]

I was able to successfully install. I had to replace the Intel SSD with a Western Digital SSD then reinstall Windows 10 fresh. The first thing I did before any updates or drivers was install Autocad 2017 and it installed successfully.

Bad SSD? not sure, but it certainly suggests that.