Identity Manager Error with Autocad LT

[PaulJTaylor]

This is now getting rather frustrating.

I have uninstalled, installed AutoCAD LT, uninstalled and reinstalled the identity manager, allowed app through Windows Defender and still getting no further. Is this a common issue? I have worked with AutoCAD for 25 years and never had issues like this before.

[rkmcswain]

I presume you have seen this? Have you opened a support ticket with Autodesk support? See below.

• Here are the various Autodesk support offerings. You may need to be logged into your Autodesk Account in order to see an accurate list of the options available to you.

• If your support options allow you to submit a Support Request, you can do that here.

• You may be able to schedule a time for Autodesk Support to call you.

• Everyone has the ability to leave Autodesk feedback on their support, or any other subject.

[PaulJTaylor]

Many thanks, I have contact through e-mail but not had a reply yet also a missed call on Monday but I was out in the field!! Even though the app isn`t running I keep getting a pop up for an Autodesk Identity Manager Report.

[mdavis22569]

@PaulJTaylor 

Can you share a screenshot of it?

Identity Manager Error with Autocad LT

Also, are ALL of the Autodesk and AutoCAD LT updates installed?

Can you reinstall the manager if you haven't yet?

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/7zbgTemIhA3ltRs4eACL0g.html

[PaulJTaylor]

Hi @mdavis22569 

I have installed the latest Identity Manager v.1.10.10.1. I have also added this to my Fire Wall as a file to ignore.

[mdavis22569]

Oh you're getting that error 

What I share daily for this  issue

Have you seen the following article about this error:

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

On this article page, there is a troubleshooting form. Have you seen this

https://autode.sk/32xqOyu

We also want to make sure all of the Autodesk updates showing in the Autodesk Desktop app are installed .. for both AutoCAD and Autodesk products (licensing)

Also:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/The-product-licens...

As of late, if it was working and this is a new issue, I've been seeing Firewall / Access issues, please verify the following are done:

Which URLs/Protocols need to be white-listed for Autodesk Subscription Licenses

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-U...

How to set up antivirus (AV) exclusions to improve the stability and performance of Autodesk software

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-excl...

Mike

[PaulJTaylor]

Thankyou for the support. After spending hours going through the suggestions. I took a break from it to give it some thought. I have disconnected my desktop from the WiFi and connected through my mobile data and this appears to have resolved the issue. Many thanks once again.

[mdavis22569 · Accepted solution]

Make sure you have access to the following then under Wifi for the future:

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/2GO1P1KDIaLATbYJwgByp6.html

Tool that can help!

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html