Community
Hi,
my "journey" started on friday I hoped to finish my project for school till Tuesday but then I can't design my PCB beacuse the software wasn't activated. After I have chatted with 3 Agents, been blocked for live chat, worte e-mail to supervisor, who isn't answering in the end, wrote e-mails to the Education Support, who reffered me to the Community, I am asking for help here. Nobody at the Support was abled to help me with this case. I have already got a bad grade beacause of that.
The Software hasn't been registred properly to my account, there is no entitlement.
I hope this will be over soon, so I can finally start working.
Hi,
my "journey" started on friday I hoped to finish my project for school till Tuesday but then I can't design my PCB beacuse the software wasn't activated. After I have chatted with 3 Agents, been blocked for live chat, worte e-mail to supervisor, who isn't answering in the end, wrote e-mails to the Education Support, who reffered me to the Community, I am asking for help here. Nobody at the Support was abled to help me with this case. I have already got a bad grade beacause of that.
The Software hasn't been registred properly to my account, there is no entitlement.
I hope this will be over soon, so I can finally start working.
Welcome to the community.. Unfortunately, this is mainly a peer to peer network where users are assisting other users like yourself. We have no access to your information and/or troubleshoot issues related to your Autodesk Account. So I'm not sure why you were re-directed to a user based forum when we have no access to your account.
Have you tried a different browser?
I will tag @natasha.l and hopefully she can assist you with your account.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Welcome to the community.. Unfortunately, this is mainly a peer to peer network where users are assisting other users like yourself. We have no access to your information and/or troubleshoot issues related to your Autodesk Account. So I'm not sure why you were re-directed to a user based forum when we have no access to your account.
Have you tried a different browser?
I will tag @natasha.l and hopefully she can assist you with your account.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Accepted solution
Hello @dangarousmandarine,
I just downloaded & installed this product now and it maybe because you have downloaded the wrong version and you do not have access to it. Your image states commercial use.
Try this:
- Uninstall that version
- Try downloading this version, sign in with your User ID & password (try a password reset if you have an issue)
Let us know how it goes. 
Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @dangarousmandarine,
I just downloaded & installed this product now and it maybe because you have downloaded the wrong version and you do not have access to it. Your image states commercial use.
Try this:
- Uninstall that version
- Try downloading this version, sign in with your User ID & password (try a password reset if you have an issue)
Let us know how it goes.
Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @dangarousmandarine,
Please let us know if you are still experiencing this issue or the other version worked for you.
"Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @dangarousmandarine,
Please let us know if you are still experiencing this issue or the other version worked for you.
"Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
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