Can't use My Support Cases

[jorma_heikkuri]

This may not be the best category but here is the question.

First login using my Autodesk ID. If I try to select from pull down menu "My Support Cases", I always fall back to web page: https://autodesk.secure.force.com/OpenCustomerPortal/SSOErrorPage

I can't create a new support request because creating support request doesn't work 😉

I have tried IE, Firefox, Edge, Chrome and few different computers. Cleaning browser cache etc.

I have the contract manager access to our company Autodesk pages.

[jorma_heikkuri]

This may not be the best category but here is the question.

First login using my Autodesk ID. If I try to select from pull down menu "My Support Cases", I always fall back to web page: https://autodesk.secure.force.com/OpenCustomerPortal/SSOErrorPage

I can't create a new support request because creating support request doesn't work 😉

I have tried IE, Firefox, Edge, Chrome and few different computers. Cleaning browser cache etc.

I have the contract manager access to our company Autodesk pages.

[Mark.Lancaster]

@jorma_heikkuri

There's nothing we as the users can do about this since we have no access to your Autodesk Account.  Go to Autodesk AVA https://ava.autodesk.com/ and type chat with agent.  When the list comes up state Account.  Fill in case information and chat

[Mark.Lancaster]

@jorma_heikkuri

There's nothing we as the users can do about this since we have no access to your Autodesk Account.  Go to Autodesk AVA https://ava.autodesk.com/ and type chat with agent.  When the list comes up state Account.  Fill in case information and chat

[jorma_heikkuri]

Yes I have already done as you proposed before writing to this forum. Just wondering if there was been other folks with the same problem like me and how it was resolved.

[jorma_heikkuri]

Yes I have already done as you proposed before writing to this forum. Just wondering if there was been other folks with the same problem like me and how it was resolved.

[DarrenP]

this is a back end issue with Autodesk Account only somebody from Autodesk can fix this

[DarrenP]

this is a back end issue with Autodesk Account only somebody from Autodesk can fix this

[natasha.l]

Hello @jorma_heikkuri, 

Thank you for posting, this is strange behavior. If you could please validate that you are the Contract Manager & that your support options are enabled if they are, then please contact customer service via chat to have them look into this for you. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @jorma_heikkuri, 

Thank you for posting, this is strange behavior. If you could please validate that you are the Contract Manager & that your support options are enabled if they are, then please contact customer service via chat to have them look into this for you. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Mark.Lancaster]

@natasha.l

I'm starting to hear more about this same issue from other users.  Is it account/contract specific or a back end problem at Autodesk?

[Mark.Lancaster]

@natasha.l

I'm starting to hear more about this same issue from other users.  Is it account/contract specific or a back end problem at Autodesk?

[jorma_heikkuri]

My case is now resolved by Autodesk support. Yes it was some backend problem. Be careful if you activate two phase authentication. If it breaks the "My Support Cases" then it's time to go back to previous setup.

[jorma_heikkuri]

My case is now resolved by Autodesk support. Yes it was some backend problem. Be careful if you activate two phase authentication. If it breaks the "My Support Cases" then it's time to go back to previous setup.

[Mark.Lancaster]

@jorma_heikkuri

Thanks for the update and information.

[Mark.Lancaster]

@jorma_heikkuri

Thanks for the update and information.