AutoCAD crashes after a computer crash

[c76zhang]

Hi,

I have had problems opening my AutoCAD after a computer crash today. The software can be launched, but will shut itself down after ~4mins and throwing a fatal error. The report number given by the error message is 713615485. Any advice on how to proceed is appreciated.

Best,
Chi

[paullimapa]

Did you try doing a complete shutdown before turning your computer back on & trying to run AutoCAD then?

[Valentin_CAD]

@c76zhang ,

In addition, consider doing a Repair.

• How to repair or reinstall an AutoCAD installation

Also, try the suggestion from these links:

• AutoCAD products randomly crash or freeze
• AutoCAD Products freeze, hang, or crash during startup

[Simon_Weel]

Could be a corrupted user profile, as described in the articles mentioned in the links. I notice there's no solution given on how to remedy that. Depending on the version you have, delete a registry key and a folder. Run these command's from CMD:

reg delete "hkcu\Software\Autodesk\AutoCAD\R24.3" /f
rd /s /q "%appdata%\Autodesk\AutoCAD 2024"

In this case, the registry key and folder for AutoCAD 2024 will be removed. After that, restart AutoCAD and your user profile will be recreated. 

[TravisNave]

Have you tried a Windows System Restore Point from before the crash, by chance?

[mdavis22569]

@c76zhang 

Can you share your DUMPDATA.ZIP from the %temp% folder .. there should be a zip file.