Solved: AppCrash Autocad LT 2018 won't launch

Anonymous · ‎07-27-2017

Hi, I just downloaded Autocad LT 2018 and as soon as I click on the app, it immediately says "Autocad LT Application has stopped working". I'm not sure if I don't have the right software/hardware, download the program again or if there is an easy way to troubleshoot this. Here are the details of the issue... Thanks!

Problem signature:
Problem Event Name: APPCRASH
Application Name: acadlt.exe
Application Version: 28.0.49.0
Application Timestamp: 58944c59
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c78c
Exception Code: c06d007e
Exception Offset: 000000000000a49d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 43a9
Additional Information 2: 43a9f457d695fa5c8554b5c973cbff73
Additional Information 3: e0e5
Additional Information 4: e0e53ff40c82397d34d4689a5485d1d4

Otto · ‎07-28-2017

Hello dan.pinnacledesignsllc and welcome to the Autodesk community!

It looks like you're experiencing issues with launching your product. The following link(s) should help you resolve the problem:

Troubleshooting why a program does not open

I'm a software-based HelpBot, designed to provide the information you need to get up and running with Autodesk products—any time, day or night. Your feedback will help train me to deliver more accurate and helpful answers. Thanks in advance! Also, please note that I'm only set up to respond to the first post of a topic, not to any replies. Thank you!

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Mark.Lancaster · ‎07-28-2017

@Anonymous

Operating System?

Netframe 4.7 installed?

Clean your your personal temp (%temp%) folder.

You may want to uninstall and reinstall Microsoft C++

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

natasha.l · ‎07-28-2017

Hello @Anonymous,

Welcome.

Below are some of the common issues associated with a crash of a product some have been mentioned.

A recent update on your Windows system, Windows 7, 8.1, 10 Updates | Microsoft .NET Framework is a current on going issue for customers right now.

Also...

Make sure you have an updated graphics card driver by checking the manufacturer's website (Assign the correct Graphics Card - Step #8)
How to reset to defaults
Check the Operating System needed & the required updates by reviewing the system requirement for the software
Update your product with the latest service pack or Hotfixes by visiting the Autodesk website or account
Locate the install log or Control Panel for Microsoft Visual C++ have properly installed (try repair or uninstall & reinstall)
Reboot the computer
In Windows Start, delete unnecessary items in the Windows Temp folder, but do not delete the Windows Temp folder itself. You can locate the Temp folder by entering %TEMP% in the Search bar of Windows Start
Temporarily disable antivirus & firewall, use Task Manager to "End Task" feature to end the anti-virus software or other items that could be running in the background
If the above does not resolve the issue continue & try Clean Uninstall of the product and try a browser download via Autodesk Virtual Agent (download all the parts) and install the product again

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎07-29-2017

Thank you! After updating Windows, it seems to be working.

Anonymous · ‎07-29-2017

Yes, it was the operating system. It was in need of some updates. It seems to be working now. Thanks!