3ds max 2017 install problem - saying 3dsmax.exe is running

[Anonymous]

I am getting an error when trying to install max 2017 on windows 7. It says 3dsmax.exe is running, but it is not and I can't proceed with the install. Does anyone have any advice here?

Thanks,

Lyle

[Otto]

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[Anonymous]

I should add that I have gone to the task manager and the processes tab and can see that 3dsmax.exe is running under the SYSTEM user name. When i try to end the process it immediately reopens and I can't proceed with the max 2017 install. (I also have 3ds max 2015 installed and I want to keep it installed for the time being)

Thanks,

Lyle

[Mark.Lancaster]

@Anonymous

Welcome to the community...

Have you rebooted your machine?  Then recheck the task manager?  Is 3DS Max still there?

[Anonymous]

Yes I have tried that twice now and it appears in the task manager after rebooting. Should 3dsmax.exe always be running in the background as a SYSTEM user? And is there a way to end the process and prevent it from restarting immediately afterwards?

Thanks,

Lyle

[Anonymous · Accepted solution]

I found the problem! It was vrayspawner running in the background and it is installing now. This case is closed!

Thank you,

Lyle