Student License errors

[Anonymous]

I've recently tried installing maya and 3ds max through the education community bit I keep getting license errors when I launch the applications. Then when I try to import my license I get an error on that too. Pls help

[lynn_zhang]

Hi @Anonymous Welcome to Autodesk Community!

As you already have the student license, you can re-download 3ds Max from our Virtual Agent (click on Download Links, choose product and version). Then try the installation again. Hope it works.

[Anonymous]

I did that and it did absolutely nothing, still getting the same error.

[natasha.l]

Hello @Anonymous,

What licensing error do you receive when you try to launch? 

1. Please review this post first Steps for Setting-Up Student Software
2. Please confirm you had a complete download, if not try a Clean Uninstall & reinstall Use the Browser Download Method in your Autodesk Account
3. You can try to conduct a License Reset, your activation file that allows you to activate may have been corrupted this will resolve that 

Keep us posted. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

I'm getting the error code 110, something to do with a license error. I have a screenshot of it attached to the original post

[natasha.l]

Hello @Anonymous,

Please try the reset license information I provided before, once you finish that then make sure to use the proper serial# & product key and verify it matches the installation screen (type it in, do not copy/paste). 

How to find the Serial Number and Product Key for your Autodesk product 

If you are still having an issue and it seems it is the serial #, fill out this form with the educational support team or use Register.autodesk.com

Keep us posted. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous,

Just checking in with you, hope you were able to resolve this. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Well I've tried every solution so far and none worked. Instead I just have to use the 2018 versions at home, despite using 2017 at college. Hope my files can port over easily

[Anonymous]

Welcome to Autodesk....

It's frustrating with how buggy not only the software is but also their Activation & Registration process is. 

I've been trying to activate my expired Maya 2015 license to no avail. Logging in is also giving me an issue saying that I have an invalid user name, password or client certificate. 

Very frustrating experience

[natasha.l]

Hello @Anonymous,

Glad to hear you were able to install 3ds Max. I will reach out to @Alfred.DeFlaminis to see if he has some suggestions on how to best handle your files. 

Thank you for reporting back. 

[Alfred.DeFlaminis · Accepted solution]

Hello @Anonymous and welcome to the community,

You can save your 2018 files as 2017 files by using the dropdown menu when you click File->Save As.  Please let me know if you have any questions.  Thanks!

Best Regards,