Resend Activation Email problem

[Anonymous]

Hi,

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

Any help fixing this would be very much appreciated.

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

[joane.bonghanoy]

Hi akubiling,

I can see here that your account is already activated.

Please do try logging back in and download a software. If you still encounter errors, reply back so I can further troubleshoot. 

[Anonymous]

I am too having the same problem, if you could activate my account manually please.

And yes I have checked my junk email.

[camilo.lemos]

Hi berry.tom and welcome to the forums.

I was unable to find an account on the Education Community with your e-mail address to try to activate it manually. Can you please check out this video, try to register again and make sure you follow all the steps all the way to the end? 

Let me know how it goes please:)

[Anonymous]

If I try to register or log in then this message appears:

"Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email"

I have tried resending the email several times and have not received any emails.

[camilo.lemos]

Hi berry.tom,

I have now been able to activate your account manually.

Please, try to login and let me know if you are all set:)

[Anonymous]

I have the same problem. Please activate my account. Thanks

Lubo Michalko

lubo.michalko@gmail.com

[Anonymous]

I have a similar problem but i havn't got as far as downloading any software. I can't seem to activate my account as i'm not recieving any emails for me to confirm my account. I've resent with 3 different email account and still nothing. Please activate my account manually.

Thanks

macnooos@hotmail.co.uk

[philip.s]

Hi Marcus and Lubo.

I apologize for the inconvenience and would like to confirm that we're still investigating the root cause of these account activation issues.

With that being said, both of your Education Community accounts are activated and you should have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

Please feel free to let us know if we can be of additional assistance.

[Anonymous]

I am also having the same issue.

[camilo.lemos]

Hi alex_sthlmcup,

I have manually activated your account.

You should now be able to access the Education Community normally.

[info]

same problem for me too

italian tech support do not answer, i've insered first request last friday and till today i've no answer

i need to activate upgrade from autocad lt 2012 to 2013

[camilo.lemos]

Hi info, 

I have sent your activation code for AutoCAD LT 2013 via private message here on the forums.

Please let me know if you need any further assistance.

[Anonymous]

hello 🙂
I didnt receive the activation Email , too.
Could you help me please?

Thanks, Julian

[camilo.lemos]

Hi Julian, 

Your account has been manually acitvated, enjoy the Education Community:)

[Anonymous]

this was fast... thank You 😉

[Anonymous]

I have the same problem, the page says "Registration email successfully resent" and I don't have any message, please help me. I need this software for my studies.

Thanks.

[philip.s]

I apologize for the inconvenience David and would like to confirm that we're still investigating the root cause of these account activation issues.

With that being said, both of your Education Community accounts are activated and you should have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

Please feel free to let us know if we can be of additional assistance.

[Anonymous]

I am having the same problem activating my account.  I am receiving the e-mail but when I click on the link, it directs me to a blank page.  Then, when i try to log back in it says that my account hasn't been activated yet.  Please help!!!

[Anonymous]

Hi 

I am having the same problem activating my account! I am receiving the e-mail but when I click on the link I get to a blank page.  Help please would be great!

[philip.s]

Hi Christopher and Alexia,

Both of your Education Community accounts are now activated. Once again, I would like to express our apologizes for the inconvenience.