Multiple Licences can you split the installation between 2 computers

[Anonymous]

Hi,

I hold two licenses. The first is for Building Design Suite Premium 2017 and the second is for AutoCAD Design Suite Ultimate 2015.

I have installed Autocad form each package on one computer.  What I would like to do is install the Revit from the Building Design Suite Premium 2017 on the computer that has AutoCAD from the Autocad Design Suite Ultimate 2015.  I tried it and all went fine up until I went to enter the serial number and my product key.  It would not let me authenticate the install of Revit.

Can I do this or am I going to be forced to uninstall both packages from both computers and then reinstall the Building Design Suite Premium 2017 AutoCAD and Revit on the computer I want Revit on and put Autocad from the AutoCAD Design Suite Ultimate 2015 on the other computer?

Yes it is a bit confusing.  I am hoping that I don't have to completely uninstall all the software off both computers and reinstall it just to have Revit on the computer I want it on as this will probably take a full day and will also take both workstations out of service. If I could just add Revit to the one computer it would only cause that one to be down.

Many thanks!!!

[Otto]

Hello dsmith

It looks like you need help uninstalling - or have issues that may be addressed by uninstalling - an Autodesk product. Community members with similar questions found the following article(s) useful: The following article(s) should help you resolve the problem:

Uninstalling a Product

Once your product is uninstalled, please try downloading your Autodesk Software using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

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[Anonymous]

Dear Mr. Robot.

Nice try but no your automated answer was not all that helpful.  In fact I spent ALL DAY YESTERDAY trying to sort this out by reading the Autodesk website.

I need to access some Revit files for a client here in Boston Massachusetts.  Hint.  Their name starts with A and ends with a K.  I am a tad frustrated as I can not just call a person and get a simple yes or no answer to my question. I know that if I uninstall everything and basically start over on both computers it will work but that is very time-consuming and does not help me get the work done for the client in an expedited manner.  I value this client very highly and want to get things done in an expedited manner for them.  Spending a day reconfiguring software and completely stopping my company's ability to use Autodesk software is costly and I was hoping there was an easy way to expedite this.  If I have to do complete reinstalls I will but so far I can not get to a human that will tell me what I need to do.

[TravisNave]

Yes.  You can install Revit 2017 on a machine that already has AutoCAD 2015 on it. 

What is the exact problem that you are facing?  If it is a simple Product Key problem, then make sure you are typing it in (rather than copy/paste) and that you are using the capital letter I instead of the number 1.  Here is a list of the product keys:

https://knowledge.autodesk.com/customer-service/installation-activation-licensing/get-ready/find-ser...

Let me know if you are experiencing a different problem altogether.  But yes, you can do what you are asking.

Good Luck!

[Anonymous]

Hi Travis

Thanks for getting back to me so fast!!!!   The issue is that when I entered the Product Key it will not accept it.  My thought is that because I installed part of the 2017 package on another computer that ahs Autocad on it from teh 2015 package it knows this and sees that I am trying to install part of that package on another computer.  For the record, I have never installed the Revit portion of the 2017 package on any computer previously.  I have only used the AutoCAD software from it. 

Another possibility as to why it may be an issue is that my product key has a character in it that is not readily identifiable.    Can you tell the difference between  "l" and "I" ?  Yes theses are two different characters from the keyboard so that could be an issue as well. BUT I tried both and neither were accepted instead the first was rejected as incorrect.  The second try using the second option for that character then said there was an issue with my product key and to contact support.  

So what to do?  I spent literally hours looking around the Autodesk site to try and find a way to deal with a human but after getting frustrated with that I have had to resort to a public forum and this does not seem like to place to address my problem.

Your help with this is greatly appreciated!!!!

[Anonymous]

Thanks to your help I solved at least part of the problem and I solved the character issue.

May I suggest that you change the keys to NOT use a capital "i" as it looks just like a small L.

So the product key is not the issue. It looks like instead it is something with my licence?

[TravisNave · Accepted solution]

I completely understand how frustrating the product keys are this release.  I wish they would have skipped the letter "I" and went to "J."  I feel like we're going to have this issue again with the letter "O" and zero.  Generally, typing it in works better than copy/paste for the reason described here.

It shouldn't matter if you already installed a portion of the suite before.  To get a green check, you should be using:

765I1

[Mark.Lancaster]

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dsmith wrote:

May I suggest that you change the keys to NOT use a capital "i" as it looks just like a small L.

@Anonymous,  This is mainly a peer to peer network where users are assisting other users like yourself.  We have no control over Autodesk and what characters they use in the product key.  Granted they should've used the letter "I" but we (the users) have no control over it.. 

[Anonymous]

I can always hope that some of the big "muckity mucks" that make those decisions may actually see some of this.  🙂