I’m assuming your step-by-step guide is intended for situations where installation issues stem from factors outside of Autodesk’s control. In this case, however, my understanding is that this particular problem was caused by Autodesk pushing out a faulty Licensing Services update, which resulted in a catastrophic system failure. And yes, being forced to shut down and restart an Autodesk product every ten minutes absolutely qualifies as a catastrophic failure.
I personally completed every step outlined here except for a full uninstall/reinstall of all Autodesk software (thankfully I found this forum prior to proceeding with it):
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Licensing-Error.ht.... None of these steps resolved the issue.
So, where are the instructions for when the licensing failure is caused by Autodesk? If Autodesk can’t be bothered to properly test updates before release, then at the very least there should be an option within the licensing troubleshooter to easily roll back the Licensing Service to a previously working version.
Because of this update failure, I, and by extension my company, lost an entire day of productivity. We pay a considerable amount for Autodesk products and services, and we expect a higher level of reliability and quality control than what we experienced here.
What’s truly disappointing is that, other than reading word-of-mouth reports from other users in this forum, I have not personally received anything from Autodesk acknowledging their role in this issue or offering any form of apology. And @deepti_bhardwaj (assuming you are with Autodesk based on your username), even your response here did not acknowledge Autodesk’s involvement. Instead, you posted troubleshooting steps that, in my view, imply the problem lies on the user’s end.
I’m certainly not without my faults, but when I make a mistake, I take ownership of it, starting with an apology and, more importantly, immediately doing whatever is necessary to correct it.
