Error "This content cannot be displayed in a frame" after entering the serial number

[jenrix.kot]

Good afternoon, when I try to activate AutoCAD 2025, I click enter serial number, enter it, and then I get an error: "This content cannot be displayed in a frame". How can this be solved?

[jenrix.kot]

For reference. The problem is on both of my devices. The first one is running Windows 11 23H2 the second one is running Windows 10 22H2 with the latest updates.

[pendean]

[jenrix.kot]

Unfortunately, it doesn't help

[jasonhuRXQYL]

I am having the same issue with both Civil3D and AutoCAD LT. My license is a Educational license.

[jenrix.kot]

If you find a solution can you post it here please?

[mdavis22569]

@jenrix.kot 

Are you sure you still have a serial number? 

I ask,as Autodesk have moved away from Serial numbers (that you enter) and gone to named users. I haven't seen any 2025 still with a serial number. 

What happens if you try and SIGN IN and activate it using your Autodesk ID?

[jasonhuRXQYL]

The instructions I received for my educational account is to use the Serial Number.

[mdavis22569]

Can  you share a screenshot of this? 

it should be either a finishing up NETWORK License ..  or Sign In activation

[jasonhuRXQYL]

Attached

[mdavis22569]

Where does it say to use a Serial number?

[jasonhuRXQYL]

Sorry, I was using my phone and uploaded the wrong screenshot. Here is the email I got from Autodesk:

[mdavis22569]

Can you try reinstalling Google Chrome .. and and Edge:

https://www.microsoft.com/en-us/edge?ep=379&es=79&dlb=M022&form=MM1476&ef_id=_k_Cj0KCQjwztOwBhD7ARIs...

Please then reboot and make sure all of the Windows updates and app's updates are installed.

Make sure you don't have a firewall on and try starting the software. 

[jenrix.kot]

I have been struggling with this error for 4 days. I have reinstalled Windows, updated every possible browser. None of this helps. In addition, there is a similar problem on macOS, there just appears a white screen. As I wrote above this problem is due to a change on Autodesk servers and it is necessary that Autodesk engineers check the latest changes.

[mdavis22569]

How was this downloaded?

Also, you mention Mac and Windows .. are you on the same Wifi/Internet provider for both these machines? 

Can you try this installer:

P1:

https://efulfillment.autodesk.com/NetSWDLD/ODIS/prd/2025/ACD/99E57530-7CC1-31F4-89E9-24175C7690C2/SF...

P2:

https://efulfillment.autodesk.com/NetSWDLD/ODIS/prd/2025/ACD/99E57530-7CC1-31F4-89E9-24175C7690C2/SF...

Clean out your %temp% folder ... delete your prior installers and try this one.

[mdavis22569]

Mac installer:

https://efulfillment.autodesk.com/NetSWDLD/prd/ACDMAC/55743EBF-5B14-3CCC-B072-25EF78E3B9E2/SFX/Autod...

[jasonhuRXQYL]

I tried a fresh install using the 2 links you provided and got the same error. Every time I go to activate any license using a serial number, once it opens the pop-up window and I punch in the S/N, it redirects and shows the frame error.

Like the OP for this thread, it really seems like it's some to do with how this app is handling the S/N activation. This error is prompting on the same window that I enter the S/N from within the app, it's not in my browser or a separate app.

[Simon_Weel]

The Autodesk logo in the screenshot is an old one. Could it be a problem with the license service? Try installing the latest one: Autodesk Licensing Service download

[unoparcvel]

i`m having the same issue, i`ve been searching for a solution for like 3 days, i tried everything and still with it, i`m using the latest version of the autocad 2025

[jasonhuRXQYL]

I downloaded Windows AdskLicensing-installer.exe from that link and did the install. it seemed like a silent install, no prompts or anything. Rebooted and tried to activate the license again, still the same thing.