Error 101 installing Revit 2023 .1 Update

[ToanDN]

C: drive has over 50GB available

Installation File is downloaded and executed locally.

I have never had problems installing other Autodesk updates on this computer.

Search for a solution yields no useful results

Any suggestions? Thanks.

[DarrenP · Accepted solution]

might have to uninstall/reinstall

thats all i am finding to fix these errors

[pendean]

You're not the first REVIT user that cannot install the 2023.1 update in these forums my friend today: seems to be an issue that needs to be escalated out of these forums to program managers.

[mdavis22569]

That's the 2nd ticket in the last hour I've seen.

One I helped, it installed, errored 101 and is still in the Autodesk Desktop app.

Wondering if it's in part the outage

[Thanos603]

The cause of this error is unclear but hopefully we can identify it by reviewing the install log files.  Could you collect the following files into a zip file and post them for review?
From the Windows temp folder:
RevitUnitSchemas_2023_install.log
FormIt360Converter_2023_install.log
GenerativeDesignRevitInstaller_2023_install.log
RVTSP5_2023_{7346B4A0-2300-0510-0000-705C0D862004}_install.log
PACR_2023_install.log
REX Framework_2023_install.log
RVTCPSTLCON_2023_install.log
RCLCRVT_2023_install.log

From the C:\Users\michnitadmin\AppData\Local\Autodesk\ODIS folder:
Install.log
Summary.log

Tony Michniewicz
Autodesk Delivery Engineer

[mdavis22569 · Accepted solution]

From what I've seen / observed so far


I think it's in part due to the Autodesk outage. It's getting installed via the desktop app.

That's only where I'm seeing it vs downloading it from the Account manager ( currently )

[ToanDN]

Attached is the ZIP file.  A couple of the log files don't exist.

[ToanDN]

---

@mdavis22569 wrote:

From what I've seen / observed so far


I think it's in part due to the Autodesk outage. It's getting installed via the desktop app.

That's only where I'm seeing it vs downloading it from the Account manager ( currently )

---

I am getting the same 101 error installing it via Desktop App yesterday (the reason I downloaded the installation file to run it locally) and again just now.  I will try it tomorrow.

[Thanos603]

The log files did not provide a clear answer so it might be wise to collect the full set of log files using the collection tool https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-U....

Additionally, could you check the Windows Add/Remove Programs list and report the version of Autodesk Identity Manager?

Tony Michniewicz
Autodesk Delivery Engineer

[ToanDN]

File attached.  Thanks.

[Thanos603]

After further investigation, we believe the root of this problem is a newer version of Autodesk Identity Manager being installed.  If you have a version greater than 1.2.77.0, uninstalling it should allow the Revit 2023.1 Update to complete successfully.

Tony Michniewicz
Autodesk Delivery Engineer

[ToanDN]

---

@Thanos603 wrote:

After further investigation, we believe the root of this problem is a newer version of Autodesk Identity Manager being installed.  If you have a version greater than 1.2.77.0, uninstalling it should allow the Revit 2023.1 Update to complete successfully.

Tony Michniewicz
Autodesk Delivery Engineer

---

Am I running any into troubles with other Autodesk programs if I do it?  This warning is not exactly encouraging.

[Thanos603 · Accepted solution]

While the warning is serious, it should not be a problem as the installation of the Revit 2023.1 Update includes an earlier version of the Autodesk Identity Manager.  So you are only temporarily removing this component before replacing it with a version that is known to work with shipping versions of Autodesk products.

Tony Michniewicz
Autodesk Delivery Engineer

[jaroslav.pancocha · Accepted solution]

Just to confirm, that uninstall of Autodesk Identity Manager works well for Revit 2023.1 update. Update installed succesfully.

[studio]

the same error to me... it seems installer is searching a RVT.MSI in a temp folder, but no way...

impossible to install on my main PC with windows 11; at home, with 10 non problems

this time error 1612

[mdavis22569]

Seeing about 4-5 tickets a day for this.   Most don't have the RVT.MSI in the C:/Autodesk .. 

Downloading and extracting the installer tends to help resolve it.

However I do believe there is an issue ( issues within the installer itself and probably should get pulled and reviewed)

[studio]

no, i have uninstalled e reinstalled Revit, the problem remain

[mdavis22569]

The missing RVT or Error 101 

 if 101, look at the following option

After further investigation, we believe the root of this problem is a newer version of Autodesk Identity Manager being installed.  If you have a version greater than 1.2.77.0, uninstalling it should allow the Revit 2023.1 Update to complete successfully.

Tony Michniewicz
Autodesk Delivery Engineer

[bhorst]

Removing Identity Manager first solved the problem for me - thanks for the tip Antony!

[dtiemeyer]

Anthony,

I have 100+ computers to uninstall this so I can install the Revit 2023.1.1 service pack.   When I pull up the help for the .\AdskIdentityManager\Unistall.exe it does not list any switches for 'quiet'. Similarly, I cannot find a msiexec code to forcibly uninstall it. How can I automate the uninstall of this? 

It always throws this dialog box: