Model Builder Map broken

[andrew.stubbs]

When I open Model Builder, the mapping seems broken as shown in the picture attached. It appears this way for all mapping (satellite etc). A model can be created from this but it is difficult to determine the area while the map is broken. Anyone know of a solution?

[Karsten.Saenger]

Hi @andrew.stubbs

I have never seen that before, so don't have an immediate solution.

Can you send the InfraWorks log files? Maybe there is something logged.

Looks like a display or coordinate system issue.

Regards,

Karsten

[SethHall · Accepted solution]

Hi @andrew.stubbs

Could you please try the following and let me know if it helps?

1. Close down InfraWorks
2. Rename or delete the following folders:
• C:\Users\<<User>>\AppData\Local\Autodesk\Autodesk InfraWorks\cache
• C:\Users\<<User>>\AppData\Local\Autodesk\Autodesk InfraWorks\QtWebEngine
3. Restart and try to access Model Builder.

[andrew.stubbs]

[andrew.stubbs]

Hi Seth,

I'll have to contact IT and ask them to delete the folders. I will come back to you when they have them deleted.

[andrew.stubbs]

Worked perfectly Seth.

Is this something that should be done regularly?

[Karsten.Saenger]

Hi @andrew.stubbs

it's the first time I heard/saw this issue.
The procedure is not something to be done on a regular base.

Regards,

Karsten.

[Anonymous]

Estou com o mesmo problema. Fiz o que você indicou e não funcionou. Preciso de ajuda.

[Karsten.Saenger]

Hi @Anonymous ,

can you please send the ful InfraWorks log files from path %appdata%\Autodesk\Autodesk InfraWorks\logs
C:\Users\<<USER>>\AppData\Roaming\Autodesk\Autodesk InfraWorks\logs ?

Regards,

Karsten.

[Anonymous]

Ok.

[Karsten.Saenger]

Hi @Anonymous ,

thanks for the log file - I don't see any obvious error in the text.

Only thing is that you are using an Intel(R) HD Graphics 4600 adapter which could make problems with InfraWorks.

Can you first check if you have a second more powerful graphics adapter installed? If yes, set it up to be used with InfraWorks, instructions can be found here: http://knowledge.autodesk.com/article/How-to-force-your-laptop-to-Run-with-Graphics-Processor-vs-the-default-Integrated-Graphics-for-InfraWorks

Please also make sure that you have the latest graphics drivers installed.

Regards,

Karsten.

[Anonymous]

Eu só tenho o adaptador gráfico Intel(R) HD Graphics 4600. Fiz a atualização da placa de vídeo, mas o problema ainda continua.

[Karsten.Saenger]

Hi @Anonymous ,

do you have the chance to test another computer in the same network?

Regards,

Karsten.

[SethHall]

@Anonymous 

Could you browse to www.bing.com/maps and see if you have the same issue?

[Anonymous]

O site www.bing.com/maps está funcionando bem no meu computador.

[SethHall]

@Anonymous 

OK thanks. You mentioned you did these steps:

1. Close down InfraWorks
2. Rename or delete the following folders:
• C:\Users\<<User>>\AppData\Local\Autodesk\Autodesk InfraWorks\cache
• C:\Users\<<User>>\AppData\Local\Autodesk\Autodesk InfraWorks\QtWebEngine
3. Restart and try to access Model Builder.

Did you ensure you closed InfraWorks before deleting the folders? They will not be regenerated if InfraWorks is still open.

Also, I would be curious to hear your answer to Karsten's question about another computer in the same network.

[Anonymous]

Reiniciei o computador, e fiz as etapas que você falou. O problema continua. 

Ademais, instalei o Infraworks em outra máquina e na mesma rede, e o problema também ocorre nessa outra máquina. Acho que o problema deve ser na rede da empresa. Alguém sabe o que devo fazer?

[SethHall]

@Anonymous 

Here are a couple links that may help:

https://knowledge.autodesk.com/support/infraworks/troubleshooting/caas/sfdcarticles/sfdcarticles/Login-to-Autodesk-Infraworks-360-does-not-work-when-using-a-Proxy-Server.html

https://knowledge.autodesk.com/support/infraworks/troubleshooting/caas/sfdcarticles/sfdcarticles/Bing-maps-imagery-not-displaying-from-Model-Builder-in-InfraWorks.html?st=proxy

[Anonymous]

Hi, I have the same problem as @D.S.Curvello. My Infraworks is the 2020 version. Tried everything as told before but still have the maps broken at Model Builder. May you help me?

[SethHall]

Hi @Anonymous 

Could you take a screen shot of what you are seeing so I can understand what you are dealing with?

Also, I would recommend signing out of InfraWorks and signing back in, then launching Model Builder again.

Thanks!