Infraworks doesn't run

[edgar.rey]

Hello everyone. I'm preparing a class in which we'll be working with Infraworks. I downloaded version 2026 of the software and was working without any issues. However, when I tried to restart the software, it wouldn't run. The startup screen looks like the attached image.
I looked at the posts on this forum about this and found that the best thing to do is uninstall and reinstall the software. I did this, but it didn't work. I also uninstalled and installed version 2025, but that didn't work either.
I don't know what's going on, as I had previously worked fine with the application.
Please, any ideas on how to overcome this issue, I'd appreciate it.

[ingjuan_mena]

I'm experiencing the same issue since two days ago, today I downloaded the 2025 version and i t works, but the 2026 version still crashed

[edgar.rey]

Thank you @ingjuan_mena for your reply. I uninstalled version 2025 and installed version 2024, but that didn't work either. This issue is unusual because version 2026, the first one I installed, worked for a short time, but then the second time I tried to launch the app, it stopped working.

[ingjuan_mena]

Yes, I confirm that neither of my versions is working now. That's unusual,
it's never happened before to me.

[edgar.rey]

My Infraworks version 2024 was working well for a while, which was the last version downloaded. I began working with this. However, when I return to work in the software it doesn't run and the start page appears with the word "Inicializing.."

[ingjuan_mena]

Still doesn't run version 2026.

[ingjuan_mena]

Now, it's working.

[romain.bobinetRKMH7]

Hello, 

There is an ongoing issue with the licensing module used in InfraWorks, which had been updated earlier this month. The team is aware of the incident and working on a fix.

Rgds,

Romain Bobinet

[ingjuan_mena]

Thanks sir!

[edgar.rey]

Thank you for your reply, @romain.bobinetRKMH7 . It is good to know about it.

[ian.robinsonUASMF]

Do we have a fix yet?

[ingjuan_mena]

I've read about a partial solution which consists in unistall the current version of asdk Licensing and install a version older.