Save as STL and export option not working

[jmonagasm]

Hi there,

I've been using Fusion 360 for some time now and it has worked ok. But since a few days ago (after a couple of months of inactivity), I can't neither save as STL nor use the export option. If I try the STL way, the first 'Save STL' dialog box appear but nothing happens after clicking OK button, and a few seconds after the application crashes.

When using the export option, the only visible effect is that the application window acquires a dimmed blue colour and it goes unresponsive, but nothing else happens.

I have used these both options with many models and it has always worked perfectly.

I amd using Fusion 360 version 2.0.6263, and running on macOS 10.14.6 (with latest updates).

Thanks.

[ryan.bales]

I'm leaning toward there is something wrong with your install. This could be especially true if you've not used it in a few months considering how many times its updated since then. 

Save-as STL and File>Export both work flawlessly for me. 

First i'd test restarting your computer and trying again - then if that fails clean reinstall. I can take a look at the log files and see if there are any errors in the background if need be. 

[jmonagasm]

Hi ryan.bales, and thanks for your quick answer.

Before sending my original post, I had already uninstalled the app, downloaded again from Autodesk web and made a clean install. But the problem persists.

What I have not done is to reboot the iMac... do you think it is needed ? If so, what would be the right steps to make a clean re-installation ?

And also... can this be related to the macOS version ?  I updated to the last release (10.14.6) last week.

Thanks.

[ryan.bales · Accepted solution]

Rebooting would be a good step so long as we are talking simply restarting the computer. I would not suggest anything crazy like wiping it. 

I'm on 10.14.6 as well and no issues there.

this is the clean uninstall procedure:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

[jmonagasm]

Hi ryan.bales (and sorry for my delayed answer, I was not available),

I've done the whole process of rebooting and making a clean re-install, and now it is back to normal. So, problem solved !!

Thanks for your support.

[Anonymous]

All of the sudden, 360 will not allow me to export STL files or any files for that matter. States that I'm offline, which I confirmed I am not. Restarted computer. Deleted and reinstalled product. Nothing is working.  I'm I missing something??