Fusion360 will not open

[guillermo.baselga]

I  come to this forum as my last resource, since ive tried everything i could and I just can not get the fusion360 program to work. When the program opens, it launches as normal, but when trying to open the log in, it recognizes the click, but just does not open the browser. Here is a list of all the things I've tried so far:

- Install and reinstall 

- Repair the program and Reset the program from Fusion Service Utility

- Reinstalled the AdSSO (and then rebooted)

- Checked the path on "HKEY_CURRENT_USER\Software\Classes\adsk.idmgr\shell\open\command"

- Deleted the "%localappdata%\Autodesk\Identity Services\WebView2" folder

After every single step, I have restarted both the program and the computer, to no avail. I am trully lost, and would gladly take any help i can get.

Ive linked the before and after click on the Fusion 360 app (its in spanish but its just the default messages)

[guillermo.baselga]

I  come to this forum as my last resource, since ive tried everything i could and I just can not get the fusion360 program to work. When the program opens, it launches as normal, but when trying to open the log in, it recognizes the click, but just does not open the browser. Here is a list of all the things I've tried so far:

- Install and reinstall 

- Repair the program and Reset the program from Fusion Service Utility

- Reinstalled the AdSSO (and then rebooted)

- Checked the path on "HKEY_CURRENT_USER\Software\Classes\adsk.idmgr\shell\open\command"

- Deleted the "%localappdata%\Autodesk\Identity Services\WebView2" folder

After every single step, I have restarted both the program and the computer, to no avail. I am trully lost, and would gladly take any help i can get.

Ive linked the before and after click on the Fusion 360 app (its in spanish but its just the default messages)

[CGBenner]

@RajkumarIlanchelian 

Hello, sir.  Is there anyone who can take a look a this?  Do you need anything from @chrisvicseks ?

[CGBenner]

@RajkumarIlanchelian 

Hello, sir.  Is there anyone who can take a look a this?  Do you need anything from @chrisvicseks ?

[RajkumarIlanchelian]

@chrisvicseks Couple of things to try. I assume when you click on sign in , nothing happens. 

1. Can you change your default browser and see if that helps? 

2. Do you have other Autodesk products installed on this machine? 
3. If you go into add/remove programs - do you see Autodesk Identity manager installed? 

4. Are you able to successfully login to https://login.autodesk360.com/login

[RajkumarIlanchelian]

@chrisvicseks Couple of things to try. I assume when you click on sign in , nothing happens. 

1. Can you change your default browser and see if that helps? 

2. Do you have other Autodesk products installed on this machine? 
3. If you go into add/remove programs - do you see Autodesk Identity manager installed? 

4. Are you able to successfully login to https://login.autodesk360.com/login

[chrisvicseks]

Hello @RajkumarIlanchelian 
Thanks for replying 
1. I have changed my default browser, but still nothing worked. I followed to steps on this link on how to resolved the issue but nothing worked (https://help.autodesk.com/view/fusion360/ENU/?caas=caas/sfdcarticles/sfdcarticles/Sign-in-in-Fusion-...)

2 I have an autodesk product installed (autodesk powershape)
3. I also have the autodesk manger installed too
4. I am able to login to the my account.

[chrisvicseks]

Hello @RajkumarIlanchelian 
Thanks for replying 
1. I have changed my default browser, but still nothing worked. I followed to steps on this link on how to resolved the issue but nothing worked (https://help.autodesk.com/view/fusion360/ENU/?caas=caas/sfdcarticles/sfdcarticles/Sign-in-in-Fusion-...)

2 I have an autodesk product installed (autodesk powershape)
3. I also have the autodesk manger installed too
4. I am able to login to the my account.

[RajkumarIlanchelian]

@chrisvicseks @Can you please try the solution from this link https://forums.autodesk.com/t5/fusion-support/fusion360-will-not-open/m-p/12482193/highlight/true#M1...

[RajkumarIlanchelian]

@chrisvicseks @Can you please try the solution from this link https://forums.autodesk.com/t5/fusion-support/fusion360-will-not-open/m-p/12482193/highlight/true#M1...

[chrisvicseks]

Hello @RajkumarIlanchelian 
It still didn't sign in

[chrisvicseks]

Hello @RajkumarIlanchelian 
It still didn't sign in

[RajkumarIlanchelian]

@chrisvicseks Can you pleas provide the below information?

1. Close Fusion
2. Go to add/remove programs
3. Select Autodesk Fusion - Modify

This will launch the Fusion service utility

4. Run the "Gather system info"
5. This will generate two zip files

6. We will need the Fusiondoagnosticslogs.zip

[RajkumarIlanchelian]

@chrisvicseks Can you pleas provide the below information?

1. Close Fusion
2. Go to add/remove programs
3. Select Autodesk Fusion - Modify

This will launch the Fusion service utility

4. Run the "Gather system info"
5. This will generate two zip files

6. We will need the Fusiondoagnosticslogs.zip

[chrisvicseks]

@RajkumarIlanchelian 
I didn't see any pop ups that has the file 

But on this chat I have seen you suggested a manual fix for that 

I followed the link and I have these 

[chrisvicseks]

@RajkumarIlanchelian 
I didn't see any pop ups that has the file 

But on this chat I have seen you suggested a manual fix for that 

I followed the link and I have these 

[chrisvicseks]

And also

[chrisvicseks]

And also

[RajkumarIlanchelian]

@chrisvicseks Thank you for the logs. I am consulting with our engineering team with regards to the logs. Will post back here. 

[RajkumarIlanchelian]

@chrisvicseks Thank you for the logs. I am consulting with our engineering team with regards to the logs. Will post back here. 

[RajkumarIlanchelian · Accepted solution]

@chrisvicseks Can you please delete the below registry key and then launch Fusion? (Delete the AdsjIdentityManager.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AdskIdentityManager.exe\Debugger

[RajkumarIlanchelian · Accepted solution]

@chrisvicseks Can you please delete the below registry key and then launch Fusion? (Delete the AdsjIdentityManager.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AdskIdentityManager.exe\Debugger

[chrisvicseks]

@RajkumarIlanchelian 
This worked 
Thank you so much!

[chrisvicseks]

@RajkumarIlanchelian 
This worked 
Thank you so much!

[RajkumarIlanchelian]

@chrisvicseks @Glad to know that this worked. 

[RajkumarIlanchelian]

@chrisvicseks @Glad to know that this worked. 

[mehdi.boulsane]

Hi, I hope everyone is doing well.

I have the same problem. I followed all the instructions and steps that worked for some but without success.

I cant luche the browser to sign in.
I do not what to do.

[mehdi.boulsane]

Hi, I hope everyone is doing well.

I have the same problem. I followed all the instructions and steps that worked for some but without success.

I cant luche the browser to sign in.
I do not what to do.

[RajkumarIlanchelian]

@mehdi.boulsane Can you please follow this link and get the logs for us? 

https://forums.autodesk.com/t5/fusion-support/fusion360-will-not-open/m-p/12961039#M202072

[RajkumarIlanchelian]

@mehdi.boulsane Can you please follow this link and get the logs for us? 

https://forums.autodesk.com/t5/fusion-support/fusion360-will-not-open/m-p/12961039#M202072

[mehdi.boulsane]

thank you for replying Rajkumar Ilanchelian.
I think the link is for this for this discussion.'https://forums.autodesk.com/t5/fusion-support/fusion360-will-not-open/m-p/12961039#M202072'

[mehdi.boulsane]

thank you for replying Rajkumar Ilanchelian.
I think the link is for this for this discussion.'https://forums.autodesk.com/t5/fusion-support/fusion360-will-not-open/m-p/12961039#M202072'

[RajkumarIlanchelian]

@mehdi.boulsane Look at message 26 of this thread. 

[RajkumarIlanchelian]

@mehdi.boulsane Look at message 26 of this thread. 

[mehdi.boulsane]

thank you here is the zip file 

[mehdi.boulsane]

thank you here is the zip file 

[mehdi.boulsane]

finally, thank you for the solution in message 30

[mehdi.boulsane]

finally, thank you for the solution in message 30

[RajkumarIlanchelian]

@mehdi.boulsane Glad the solution worked.

[RajkumarIlanchelian]

@mehdi.boulsane Glad the solution worked.

[maxleajimkd]

ich habe ein ähnliches Problem denn wenn ich es öffne und auf anmelden drücke kommt

Um sich bei Fusion anzumelden, benötigen Sie die Microsoft WebView2-Komponente, die auf Ihrem Computer fehlt. Sie können sie direkt von Microsoft herunterladen, indem Sie das für Ihr Gerät geeignete Evergreen Standalone-Installationsprogramm verwenden.

Weitere Informationen

ich habe alles befolgt aber es kommt das es bereits installiert ist was kann ich tun 

[maxleajimkd]

ich habe ein ähnliches Problem denn wenn ich es öffne und auf anmelden drücke kommt

Um sich bei Fusion anzumelden, benötigen Sie die Microsoft WebView2-Komponente, die auf Ihrem Computer fehlt. Sie können sie direkt von Microsoft herunterladen, indem Sie das für Ihr Gerät geeignete Evergreen Standalone-Installationsprogramm verwenden.

Weitere Informationen

ich habe alles befolgt aber es kommt das es bereits installiert ist was kann ich tun