Fusion crashes

[anders_vangsted]

Fusion crashes on startup. Opens the program and logs me in. Crashes at a screen with gridlines and two cubes in top right corner.

Worked yesterday, but suddently today it doesn't.

Read a little troubleshooting online. Tried "repair" and "reset" in "service utility" but it didn't help. Then I tried reinstalling also without any luck.

[RajkumarIlanchelian]

@anders_vangsted This appears to be something with graphics. 

1. Can you see if there are any graphics driver update pending? 
2. If there are none can you uninstall the driver and go to the manufacturer site and redownload the driver and install?
3. Are there any pending windows update? 

[anders_vangsted]

Thanks for the reply @RajkumarIlanchelian.

I've just updated the graphics driver from Nvidia but it's still the same. 

There's no pending Windows updates. 

I think it's weird since Fusion worked yesterday. I had a "problem" where I tried combining two meshes, but the one was quite detailed so that crashed the program. It hasn't worked again since. 

[RajkumarIlanchelian]

@anders_vangsted Lets do this:

1. Close Fusion
2. Uninstall Fusion, then:
3. Go to C:\Users\user\AppData\Local\ DELETE folder Autodesk\
4. Delete your Fusion launcher shortcut
5. Download the installer again
6. Now install

[anders_vangsted]

Also didn't work.

Another weird thing I just noticed.

As you suggested I just uninstalled Fusion and I did that from Windows Settings -> Apps. When that didn't work I thought that it might work if I did it from Fusion Service Utility. But from there it wont uninstall. When I click uninstall it asks me to proceed, and after that the Autodesk Application Streaming window pops up, but the "process bar" never changes.

[RajkumarIlanchelian]

@anders_vangsted So are you in a state now where you cannot uninstall to try the rest of my steps? 

[anders_vangsted]

No, this was after I tried all of you steps.

And now after a PC restart it lets me uninstall again. Just thought that was a bit strange.

[RajkumarIlanchelian · Accepted solution]

@anders_vangsted Ok. After a few install , even after deleting the folders I suggested, Fusion launches with no toolbars etc like the image you posted earlier, right? 

If so 

Can you please go into your registry \HKEY_CURRENT_USER\SOFTWARE\Autodesk\Fusion360\ - And delete the Fusion 360. launch Fusion again and see if that works? 

[anders_vangsted]

Should I also delete the Autodesk folder in AppData\Local again? 

[RajkumarIlanchelian]

@anders_vangsted @No. that is not required. 

[anders_vangsted · Accepted solution]

Thank you so much @RajkumarIlanchelian. That fixed it. 

[RajkumarIlanchelian]

@anders_vangsted @Glad it works now.