Unable to Access My Autodesk Account Due to Deleted Student Email

[melisa_thg]

I am experiencing an issue accessing my Autodesk account. I had a student membership linked to my student email address, but my institution has since deleted that email. Now, when I try to log in, I am prompted to receive a verification code either via my student email (which I no longer have access to) or via my phone. However, I am not receiving any verification codes on my phone either.

Since I cannot access my student email and I am not receiving the authentication code on my phone, I am completely locked out of my account. I would appreciate your assistance in recovering access. Pleeease let me know what steps I should take to verify my identity and regain access to my account. 

[ @melisa_thg  - Topic title and body has been edited to improve findability, and post moved to Installation & Licensing forum by @CGBenner]. 
[Original: Unable to Access My Adobe Account Due to Deleted Student Email]

[mathermann]

Hi @RajkumarIlanchelian 

I truly appreciate that my case has been escalated, but I have not yet received any update. Could you please let me know when and how I can expect to receive further information regarding the next steps? This situation is critical, as I have more than five years of important work stored in my account.

Thank you very much for your attention, and I look forward to your reply.

Mathis Hermann

[RajkumarIlanchelian]

@mathermann Our apologies on this. I was told that this is being taken care of. I am connecting again to see what happened. 

[aaronLV7DC]

@RajkumarIlanchelian 

Here's my number: Case 24874247

Such a disappointing customer service experience trying to navigate AI chats to get answers only for it to not be able to be any help at all. 

[RajkumarIlanchelian]

@aaronLV7DC Did you not chat/talk with a real agent? 

[aaronLV7DC]

The AI chat would not connect me with a real agent since I was not logged in. Had to make a new account to be able to get past that and it then made a support case number. Was never connected to a human, tried the support phone number and was runaround back to online support. So just felt like I was going in circles. You're the first human to respond to me.

[carzeke]

@RajkumarIlanchelian 

have the same issue like everyone else my case number is  25129431 can you could you please help t he escalate ticket? 

thank you
Zeke

[RajkumarIlanchelian]

@carzeke What are you being told as a result of that case ID? 

[carzeke]

@RajkumarIlanchelian  the agent said a team will contact me by email but it has been few hours and no one  contacted me by email 

[RajkumarIlanchelian]

@carzeke @It’s definitely slower over the weekend. By the end of your Monday let us know if this is resolved. 

[carzeke]

@RajkumarIlanchelian  
the team have got back to me with similar answer to someone on this post and the issue has not been solved:

"We have reviewed all the possible options, even if we help you with the code sent to your University Mail, you are not able to receive that, due to Inaccessibility. We request you to contact your school’s IT Administrator for further assistance. Once you have the temporary access, you can update your Account to new Mail (which should not have Autodesk Account before)."

the problem is the account has been delated from the server and there is no way right now (after contacting my univ IT) to retrieve my email
is there away to get temporary access or change the email internally? How do I escalate this?

thank you 
Zeke

[RajkumarIlanchelian]

@carzeke I have escalated the case internally. Will post back here or you should have another agent contact you regarding your case ID. 

[james_vaughan12]

same issue as everyone else my case number is 25460617

[RajkumarIlanchelian]

@james_vaughan12 Are you not getting any hep with the case ?

[mqcanham]

I have now found myself in the same situation. I changed schools and my old school turned off my email within 2 days of leaving that school. I have no access to my old email account that my autodesk is paired with. I just spent an hour with the "assistant" and got "there is nothing that can be done", but clearly there must be something that can be done. I just need to extra verification turned off for a few days so I can log in and change my email to my new school email. Please. help. My account expires in a few weeks. I was unable to generate a support ticket with the "chat".

Thank you @RajkumarIlanchelian in advance for any help. I will try and figure out how to message you directly with my log in info. 

[jp_watts97]

I have the same issue as others here, my case number is 25684716, I have not received any support 

[RajkumarIlanchelian]

@jp_watts97 We have a pretty consistent process now to address this kind of problems. When was this case logged and you have not been contacted about this case? 

[jp_watts97]

Thanks for your reply, case was logged 17/03/2026, no reply so far

[RajkumarIlanchelian]

@jp_watts97 I am hoping that they should reach out today but can you also write back asking for any updates? if that does not move anywhere in the next 24 hours, please post back here. 

[jp_watts97]

Hi Rajkumar, I still have not recieved any support. Are you able to assist? Many Thanks

[RajkumarIlanchelian]

@jp_watts97 I will see what I can do but if you have any communications that you have sent for this ticket recently please DM that to me.