Unable to Access My Autodesk Account Due to Deleted Student Email

[melisa_thg]

I am experiencing an issue accessing my Autodesk account. I had a student membership linked to my student email address, but my institution has since deleted that email. Now, when I try to log in, I am prompted to receive a verification code either via my student email (which I no longer have access to) or via my phone. However, I am not receiving any verification codes on my phone either.

Since I cannot access my student email and I am not receiving the authentication code on my phone, I am completely locked out of my account. I would appreciate your assistance in recovering access. Pleeease let me know what steps I should take to verify my identity and regain access to my account. 

[ @melisa_thg  - Topic title and body has been edited to improve findability, and post moved to Installation & Licensing forum by @CGBenner]. 
[Original: Unable to Access My Adobe Account Due to Deleted Student Email]

[mathermann]

Hi @RajkumarIlanchelian 

I truly appreciate that my case has been escalated, but I have not yet received any update. Could you please let me know when and how I can expect to receive further information regarding the next steps? This situation is critical, as I have more than five years of important work stored in my account.

Thank you very much for your attention, and I look forward to your reply.

Mathis Hermann

[RajkumarIlanchelian]

@mathermann Our apologies on this. I was told that this is being taken care of. I am connecting again to see what happened. 

[aaronLV7DC]

@RajkumarIlanchelian 

Here's my number: Case 24874247

Such a disappointing customer service experience trying to navigate AI chats to get answers only for it to not be able to be any help at all. 

[RajkumarIlanchelian]

@aaronLV7DC Did you not chat/talk with a real agent? 

[aaronLV7DC]

The AI chat would not connect me with a real agent since I was not logged in. Had to make a new account to be able to get past that and it then made a support case number. Was never connected to a human, tried the support phone number and was runaround back to online support. So just felt like I was going in circles. You're the first human to respond to me.

[carzeke]

@RajkumarIlanchelian 

have the same issue like everyone else my case number is  25129431 can you could you please help t he escalate ticket? 

thank you
Zeke

[RajkumarIlanchelian]

@carzeke What are you being told as a result of that case ID? 

[carzeke]

@RajkumarIlanchelian  the agent said a team will contact me by email but it has been few hours and no one  contacted me by email 

[RajkumarIlanchelian]

@carzeke @It’s definitely slower over the weekend. By the end of your Monday let us know if this is resolved. 

[carzeke]

@RajkumarIlanchelian  
the team have got back to me with similar answer to someone on this post and the issue has not been solved:

"We have reviewed all the possible options, even if we help you with the code sent to your University Mail, you are not able to receive that, due to Inaccessibility. We request you to contact your school’s IT Administrator for further assistance. Once you have the temporary access, you can update your Account to new Mail (which should not have Autodesk Account before)."

the problem is the account has been delated from the server and there is no way right now (after contacting my univ IT) to retrieve my email
is there away to get temporary access or change the email internally? How do I escalate this?

thank you 
Zeke