Spurious error message at startup?

[crueby1]

For the last couple weeks I've been getting a notification up in the Job Status icon when I start Fusion, saying that 'We are untangling some wires' and that response may be slow, check health status board for details. If I go to the status web page, it shows nothing but all fine for Fusion. So, why the notification? Finally realized that as soon as I do some action like saving a project that does an upload to the Fusion server, that notification goes away. Something stuck??

[crueby1]

Correct! It can take a minute or so for the untangling message to appear, the verification one is as it starts up (along with the splash screen)

[crueby1]

Been a few weeks now - any progress on fixing this, or at least figureing out the cause??

[RajkumarIlanchelian]

@crueby1 Really don't have much of a solution since this is not a common issue that is reoccurring. So it is a bit more isolated that we need to figure out. I am still a bit surprised that you are still seeing the untangling wire message linger around. 

lets keep working on this:

1. Close down Fusion and make sure that task manager does not show any running Fusion exe
2. Go to C:/Users/USER ID/AppData/local/Autodesk/Autodesk Fusion 360/Can you capture an image of the folders you see in here? 

[crueby1]

Here is what is in that folder:

[RajkumarIlanchelian]

@crueby1 Can you please delete the folder "VNQ....." and start Fusion again. It should ask you to login again and let me know if the untangling wires goes away. 

[crueby1]

Did that, and it did not ask me to log in again, and the untangling wires message still came up after a minute. I noticed that the VNQ folder got recreated as Fusion came up.

[crueby1]

Did you want me to kill off the Autodesk desktop licensing service, etc too? This issue has carried on over system reboots.

[RajkumarIlanchelian]

@crueby1 I certainly thought the above would address the untangling wires. Ok. So let's do this with a clean shot. 

1. Close Fusion and any other Autodesk products running in the background. 
2. Go to add/remove programs
3. Autodesk Fusion - change/modify
4. This launches the service utility 
5. First run the reset command
6. Close Fusion service utility 
7. launch Fusion 
8. This should ask you to login 
9. Notice if you see the untangle wires and any cert warning
10. If you do see it , do nothing and go to 
11. help - support and diagnostics - Fusion service utility - Gather system info and one again please attach the Fusiondiagnostics logs, zip please. 

[crueby1]

Okay, that time it did have me log in again. I did see the server warning this time, though I have not seen the untangling wires message after a few minutes. I gathered the log, that is attached.

One other thing that I've seen the last couple days, unrelated to this issue, is the message to 'Upgrade Project Type' one over in the left window. That one is quite confusing, the 'learn More' link doesn't explain it much either. I am a single user, in a team with just me as the admin no other users, does that message apply to me? Do I want to make that change? It doesnt really say what/why...

[RajkumarIlanchelian]

@crueby1 Thank you for the logs.

1. Lets wait a few more minutes to see if the untangle comes back
2. New logs hopefully gives insights into the cert warning that could be the root cause of everything
3. Is the below image what you are talking about ? 

[crueby1]

Yes, thats the message I was asking about in the last post.

So far no untangling popup, maybe you got it that time. The server warning was still there.

[crueby1]

Okay, took 15 minutes or so, but the untangling wires message DID come up again!

[crueby1]

Grabbed a new set of log files after the untangling message came up, its attached.

[RajkumarIlanchelian]

@crueby1 Thank you for both the logs. Took a look at the first one and see that a SSL connection to this is failing often - https://js.prd.fusionapi.autodesk.com/fusion360-runtime-config/config.json

In your browser can you click on this and see what results you get? Also click on it in certain intervals and see if it fails to connect at any point. Currently the first logs shows many errors connecting to this. 

I will check on the second logs now.

[RajkumarIlanchelian]

The second log is also filled with these:

20240306T170602 E 13088 GET 35 https://js.prd.fusionapi.autodesk.com/hds/fusion360.json dt=0.16 schannel: failed to receive handshake, SSL/TLS connection failed
20240306T170602 I 18336 GET 0 https://js.prd.fusionapi.autodesk.com/hds/fusion360.json - workflow:HTTPClient attempt:0 requestId:f360_HTTPClient__1-65e8e8ca-aa2f340210f5404d99cf0d3d dt=0.17
20240306T170602 E 18336 ServicesHealthStatus: Problem parsing HDS response: Response body is not a valid json

this clearly shows that we are not able to connect to the health dashboard and hence we throw up the degraded untangling wires. There seems to be intermittent connect issues to https://js.prd.fusionapi.autodesk.com/hds/fusion360.json

Will wait for your reply on what happens when you access this from your browser. 

[crueby1]

If I click on those from the browser, it seems to go through every time, have tried it over and over, quick, slow, etc.

Could it have something to do with whatever is happening in Fusion at the time, a higher priority action in my modeling work, other commands, etc, making it time out even if the network responded okay? I dont see anything in the firewall logs, system logs, anything like that.

Here are the results from the first one:

product
id	"fusion360-runtime-config"
metadata
cpxmovecopy	"no"
AnyCAD	"yes"
UserVoiceEnabled	"no"
BranchingEnabled	"yes"
tHODisabled	"yes"
ECM	"yes"
SupportSolidEdgePartFile	"yes"
SupportStepFile	"yes"
OnDemandLMV	"yes"
crossprojectreference	"yes"
FusionSingleTier	"yes"
fusion-asm-fpe	"no"
symphonydm	"no"
TeamHub_ShowCreate	"no"
DisplayRetirementMessage	"yes"
anycadassembly	"yes"
DisableLegacyGLProfile	"yes"
FusionGenerativeTrial	"yes"
EnableEvergage	"yes"
SupportPrtFile	"yes"
GenerativeForStudents	"no"
autodeskgenerativedesignlink	"yes"
MfgExtGraceAccess	"no"
PersonalUserCapacityLimit	"yes"
use-trials-service-for-product	"yes"
IDSDKEnabled	"yes"

and the second one:

id	"fusion360"
name	"Fusion 360"
previous_status	"degraded_performance"
restore_delay
commercial	60
free	720
trial	120
since_time	"2024-03-05T19:29:56.054-08:00"
status	"operational"
status_badge	"Operational"
updated_at	"2024-03-05T19:29:56.054-08:00"

[crueby1]

Also tried those links with Fusion up and running, same responses then. After a while, when the untangling started showing, clicked on them again, still same responses.

[crueby1]

Another tidbit, I had wondered if it was some action I was taking in Fusion at the time keeping it busy and making it time out, but jsut saw it display the notification even when nothing was going on for several minutes.

[RajkumarIlanchelian]

@crueby1 Its possible that when these are sent by a browser your network is allowing it but when it comes from Fusion there could be some rule that may be blocking it. 

Here is a document that talked about this in detail and some options to check to see what could be the issue - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Server-Verificatio...

We will keep working through this to identify what exactly is stopping this one. 

[crueby1]

Yes - I had seen that article back before I reported the problem, thats how I found out about the option to ignore the warning. The system time is in sync, OS is all up to date, there is no proxy server, the firewall is letting Fusion through, nothing in the logs for firewall or the OS when this happens, which there would be if it had blocked Fusion (firewall is set to log all blocks based on the rules). My PC is connected directly to the cable modem, no other routers or proxy or anything between. The server warning comes up every time Fusion starts, but the Untangling message comes and goes, if there was a rule blocking it, it would never go through.