Fusion 360 crashes before start-up

[Anonymous]

Fusion 360 (v2.0.4285) keeps crashing ( "Application not responding" ) whenever I open it. 

To reproduce the problem I simply have to open my Fusion 360 application, and it will crash/freeze during the loading screen. Twice, just after reinstalling it, I've reached the login window and opened one of my assemblies, however, it soon crashes/freezes and becomes unusable again.

My MacBook states the following in a error report:

Event: hang
Duration: 4.09s (process was unresponsive for 283 seconds before sampling)
Steps: 41 (100ms sampling interval)

I've tried the following:

- Restarted Mac

- Reinstalled Fusion 360 both via. Autodesk Product Page and via. App Store (a ton of times)

- Deep uninstall of Fusion 360 (Also, a ton of times)

My system is:

Macbook Pro

MacOS Sierra 10.13.5

Intel HD Graphics 4000 1536 MB

2,5 GHz Intel Core i5

https://support.apple.com/kb/SP658?locale=en_US&viewlocale=en_US

I hope somebody has a solution for this. 

Thank you. 

[paul.clauss · Accepted solution]

Hi @Anonymous

Thanks for posting - we are sorry to hear you've been experiencing crashes when launching Fusion 360.

Have you successfully used Fusion 360 on this computer before? Are you using a Mac user account with Admin privileges?  Admin permissions are required by Fusion 360.

When you uninstalled and reinstalled, did you use the clean uninstall utility at this link? 

We've also seen issues with peripheral drivers causing this behavior - do you have any peripheral devices (like a Spacemouse) or external displays that require drivers connected? If so, will Fusion run properly after disconnecting, updating, or uninstalling these drivers?

On Mac OS, we've also seen issues with OSX looking for proxy information. If none of the above suggestions work, I would recommend working through the suggestions in this article to check your proxy identification settings.

I hope this helps! If you continue to experience problems please let me know and send me your installation, application, and web services log files at paul dot clauss at autodesk dot com.

[Anonymous]

Hello Paul,

Thank you for the fast response. 

Q: Have you successfully used Fusion 360 on this computer before? Are you using a Mac user account with Admin privileges?  Admin permissions are required by Fusion 360. 

A: Yes, I has been working flawless (almost) until approx. 1-2 month ago. I've experienced minor crashes(1-5 pr day), however, I was able to enter the workspace and use the program. Now, I can't even enter the workspace. 

Q: When you uninstalled and reinstalled, did you use the clean uninstall utility at this link? 

A: Yes, and so far it did not improve my situation. 

Q: We've also seen issues with peripheral drivers causing this behavior - do you have any peripheral devices (like a Spacemouse) or external displays that require drivers connected? If so, will Fusion run properly after disconnecting, updating, or uninstalling these drivers?

A: I've used a Spacemouse but that was 2 years ago. I will uninstall all drivers asap. 

On Mac OS, we've also seen issues with OSX looking for proxy information. If none of the above suggestions work, I would recommend working through the suggestions in this article to check your proxy identification settings. I will try this.

So far, I have two options I will follow. If it does not improve, I will post again. 

- Roar

[paul.clauss]

Hi @Anonymous

Thanks for posting! Please let me know how the proxy check and uninstalling the Spacemouse drivers goes.

Are you being given the option to submit crash reports when Fusion crashes? I had a look at the email address associated with your forum account and did not see any reports - please submit crash reports if you are given the option. If you are logging into Fusion with a different email address, please send that address to me in a private message.

I look forward to hearing from you.

[Anonymous]

Hello Paul

I found out that I had no drivers installed, so that was not the cause of the harm. After changing the proxy, Fusion has (so far) worked flawless. I'm gonna mark your first reply as the solution.

Thank you very much, I appreciated your help.

- Roar