Data Panel showing Black window

[Anonymous]

Hi,

I'm new to Fusion 360. I have problem with data panel. It shows black window there (see attached snapshot). However, first time I used it, it worked fine. But somehow it quits working. I tried rebooting my computer and reinstall Fusion. Neither helps.

Thank you very much!

[bob_holland]

All,

Just out of curiosity, what anti-virus software are you utilizing?

Thank you.

[Anonymous]

Hey Bob, no anti virus, but use windows firewall. Allowed fusion inbound and outbound on it but still not working.

[bob_holland]

Kwane88,

Can you please RMC (Right Mouse Click) on your Fusion desktop icon and try changing your Run with graphics processor:

Please let us know of your results.

Thank you.

Bob Holland

Autodesk Product Support

[Anonymous]

Hi Bob,

Dont have that option but already set it for max performance on my graphics setting. Also running it as adminstrater doesn't help. I wonder if its some sort of firewall issue becuase the data panel, inserting McMaster-Carr compnonent and clicking on the x amount of days left on my free acount all give me the same black screen. But I am allowing it through my firewall so it doesn't make sense.

Eric

[bob_holland]

Kwane88,

Do you know if you are behind a proxy server?

Thank you.

[bob_holland]

Kwane88,

Can you please send me an email to:

bob dot holland at autodesk dot com

I would like to contact you directly and schedule a screenshare to allow you to show me your system to do some investigating.

Thank you.

[Anonymous]

Hello,

I'm currently having the same problem and was wondering if any solution had been found. Reinstalling the software made no difference. It ran the first time I opened it, but subsequent tries have always resulted in a blacked out start dialogue box which is still clickable and then a blacked out Data Panel. I'm trying to run it in Windows 7 Professional. I have a .nfo prepared, but I can't attach it in your system.

Thank you,

Kaeo

[bob_holland]

@Anonymous,

Welcome to the forum.

Thank you for your interest in Fusion 360.

I expect that your true issue is that your trial has expired:

If you are a student/instructor or start-up, here is how to activate Start-up or Educational licensing for Fusion 360:

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-activate-start-up-or-educational-licensing-for-Fusion-360.html

Thank you.

[Anonymous]

Hello- I am having the same issue. Screenshot & system NFO attached. Thanks.

[baribak]

Hi,

For those of you running into display issues with the Data Panel please check to see if your data is accessible via the web browser. If it's not accessible, please send me a private email at kevin.baribault@autodesk.com with the email address used for your account. I'd also want to know if there was a different email account used to create the A360 account and was changed.

For those who can access there data via the browser but are still running into display issues with the Data Panel a things to try/check out:

• If possible, can you login to Fusion on another system and see if the Data Panel issue still exists? This will help us determine if it's something with your account or your system. If you see the same issue on another system then please send me your account/email information.
• Check to see if the network is the issue. If possible take the system to another network (e.g. public library, home, Starbuck's, etc.), login to Fusion, and see if the issue persists. If a proxy or firewall is possible check out the information here: http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Netw...
• Try clearing the local cache by going to "?" > Clear user cache data and re-launching Fusion.

Regards, KpB

.

[Anonymous]

It appears to have been a driver issue for me - I updated my Radeon HD8970M to the AMD Catalyst 15.7 driver and the data panel began working after a restart.

[baribak]

Thanks Brian for the update and glad to hear it's working.

Regards,

[Anonymous]

Hi Kevin,

I have been having issues with the Fusion Data Panel, but I am able to access my models online via A360.

I have a Dell M4800 with switchable graphics, the discrete GPU is an AMD Radeon R9 M200X, and I've tried updating my display drivers through Intel (the integrated GPU), Windows, Dell, and AMD.

Depending on who knows what, Fusion either crashes randomly, or is stable with a black-box Data Panel. At least, using the A360 site, I can get to my models, but this is not a tenable situation.

I have cleared the local cache and tried on a different network. Neither solution produced any difference.

I have not tried a different computer.

Is there something else I can try?

Best,

Ben

[baribak]

Hi Ben,

You can try removing the NGlobalOptions.xml and NMachineSpecificOption.xml files and see if that helps. This will reset your screen layout, etc. back to the default.

These can be found here:

• c:\users\<username>\appdata\roaming\autodesk\neutron platform\options\NMachineSpecificOptions.xml
• c:\users\<username>\appdata\roaming\autodesk\neutron platform\options\{alphanumericID}\NGlobalOptions.xml

And to be extra sure go the following folder and delete the folder "BrowserCache":

• c:\users\<username>\appdata\local\temp\autodesk\

Hope this helps.

Regards,

[Anonymous]

Hi Kevin,

I tried those things, but nothing changed. I also uninstalled and reinstalled Fusion. No change.

I'd be fine with the black data panel if I could at least get the CAM functions to work. Now every time I try to select a tool in CAM, Fusion crashes. 

I created a new thread to try to solve the crashing issue here:

https://forums.autodesk.com/t5/design-validate-document/fusion-crashes-in-cam-everytime-i-try-to-sel...

If you have any input I would really appreciate it. I have no idea how to move forward.

Best,

Ben

[Anonymous]

Hi,

I recently downloaded the trial of Fusion 360 as well and have been having the same issue with the black data panel. I have tried all of the various options to update the drivers and turn off switchable graphics with nothing solving the problem. Has there been any other solutions found recently for this issue. Below is the graphics info.

AMD Firepro M4100 FireGL V

Intel integrated graphics on a Core i7-4600U

Thanks

[Anonymous]

I also just noticed that the comments section is also blacked out. I assume that this is due to the same issue.

[baribak]

Hi,

Can you try deleting a couple of files to see if it helps?

Windows:

c:\users\<username\appdata\roaming\autodesk\neutron platform\options\NMachineSpecificOptions.xml

c:\users\<username\appdata\roaming\autodesk\neutron platform\options\{alphanumericfoldername}\NGlobalOptions.xml

MAC:

/users/<username>/library/application support/autodesk/neutron platform/options/NMachineSpecificOptions.xml

/users/<username/library/application support/autodesk/neutron platform/options/{alphanumericfoldername}/NGlobalOptions.xml

Regards,

[Anonymous]

Deleting these files did not change anything unfortunately.

[baribak]

Hi Phil & Ben,

Sorry to hear you're still having issues. Some of the things to check out just so's we're on the same page as to what you've tried:

• In Fusion go to ? menu then Clear user cache data.
• In Fusion, go to the User menu then Preferences. In the Graphics Driver section change to DirectX 9 on Windows and Open G/L on Mac.
• If running at hi-res, try setting your resolution to 1920 x 1280 and see if it helps.
• If running with dual monitors, ensure they're both at the same resolution/color depth.
• If running on a laptop, try changing to the onboard Intel video subsystem and see if it has any affect.
• Ensure your video drivers are current byt checking the manufacturer's website.
• Are other graphics-intensive applications experiencing any display-related issues?

If none of these apply or have any affect, please create a set of log file in Fusion under the ? (Help) menu > Diagnostic Log Files and post them here or private message me.

Regards,