Stuck in Offline Mode

[charliex2]

i'm stuck in offline mode,  

uninstalled and reinstalled at least three times,

i did the restore defaults first

deleted all the fusion autodesk folders i can find in %APPDATA% etc, managed to get it to want me to sign in, but then it'd say it needed more data to go offline, and to resign in to a360, then quit, then refuse to load next run,

deleting the options would let me back in, but still in offline mode, the preferences option is greyed out. other installs on other machines work work, this happened after the latest update reloaded. eventually i just gave up and made the part i needed to do without knowing what would

happen, but can't save my work, since it said i needed to go online to get more info, then greyed out the save

the browser is definitely the piece of fusion 360, which as a whole i think is awesome, is the the thing i've had the most issues with.

windows 7 x64

[HughesTooling]

Have you tried a reboot of your computer and router. I seem to remember someone had a problem with their IP address and rebooting the router fixed it.

Mark

[charliex2]

i've rebooted, reinstalled, updated windows, removed, reinstalled. i saw another post where there was an issue where the software config gets into a state where it thinks its either partially on or off line and gets stuck, i can click the go offline, and it does nothing , even though its already offline, i can't save or export, since it wants to go online to update the file list.

luckily my unsaved document is living inside fusion360s crash recovery, so as long as i keep crashing fusion360  it'll auto recover on next run i can keep my work til i find a solution.

thanks though

[HughesTooling]

@Mike.Grau can you help with this. 

The file you're working on, does it have linked designs or is it all in a single design. If it's all in one file you could use Export on the file menu and save a copy to your hard drive just in case anything goes wrong.

Mark

[charliex2]

nope no linked designs, i made it when it was  offline from scratch, and unfortunately you can't export it either since it says it needs to go online and get an updated list of files before exporting.

i did have a working fusion360 inside a VM so i could get online, but updating it seems to have killed it too.. i guess i'll spin up a new vm, and try thin apping it as a temporary fix.

[charliex2]

so for people in a real bind here's what i did to save (and export) my file, and i'm sure AD will provide a much easier solution in the meantime , but this at least let me save my file.

force fusion360 to crash (forced exit works) with your unsaveable project loaded, so it'll recover it next time you load it.

bring up a vm with windows x64, or a different computer with fusion360 installed and updated to same version, preferably a fresh install since it leave a lot of gubbins behind, run it , quick on a few projects. close the app, open %appdata% folder, go up to local, then Autodesk folder, copy "autodesk fusion 360" common, production "web services" webdeploy and autodesk.webdeploy.streamer to your busted install , same folder, over write the files in there,  then uninstall the bad fusion 360 and reinstall it, then run it and you should see the couple of projects you downloaded, they probably will not load, but now you should be able to save and export the crashed file and not see the, i need to connect to update file list. 

its not saved to the cloud yet, since i'm still offline and who knows what'll happen then but in the meantime its locally saved and exported.

I also realised if i just export the f3d, copy that back to my VM'd version of Fusion360 that is working online, i could then open it in F360 and save it to the cloud, and verified it works and can see it on a360, i saved it with a different name in case it clashed when i my host fusion 360 works again.

i'm sure its a terrible way to solve this , i'm still stuck offline but 

[James.Youmatz]

Hi all,

I've seen this a couple of times now and what we had to do was delete the Web Services Folder loginstate.xml file (to re-authenticate the login process). First, exit out of Fusion 360. Going off of @charliex2 idea - in order to force a recovery save you can use the keyboard shortcuts CTRL(CMD)+Shift+S. Make sure hidden folders/library folder are enabled and then navigate to: 

Edit: Deleting Web Services is a bit overkill for this (still works, but will have you reauthenticate all of your Autodesk Software as opposed to Fusion). Please follow the new instructions below.

For Windows:

C:\Users\<username>\AppData\Local\Autodesk\Webservices

For Mac:

/users/<username>/Library/Application Support/Autodesk/Webservices

Then delete the LoginState.xml file.

Once deleted, restart Fusion 360. It will have you enter your login credentials now. Then, once in, I was able to manually toggle it off of Offline mode and back into Online mode and it seemed to work okay.

Thanks,

[charliex2]

Hey James,

Just managed to get back on, i used my vmware working instance, and selectively copied over files that were different and made sense, no log files, graphics reports etc. a few restarts and my online browser just came back to life, and now i can get back on with CNC'ing ! once i reset all my posts and settings

charlie

[Anonymous]

I was also stuck in offline mode. Deleting the folder fixed it. Thanks

[Anonymous]

I deleted the LoginState.xml file but upon opening fusion I get the same error saying that I've been in offline mode for too long and that it will go into online mode, then it proceeds to crash. Any suggestions as to what I should do now? Or, does anyone know of another good CAD modeling program because I'm starting to get pretty frustrated with Fusion. 

[James.Youmatz]

Hi @Anonymous,

Sorry to hear that! Can you please collect your application and web services log files and post them here? This guide here will show you how to collect them. I'd love to get a deeper peek and see what might be going on. Also, do you use any anti-virus or proxy networks? 

Thanks,

[Anonymous]

 Thanks so much for responding to this, I've attached to App and Web Services logs, and I think my computer may have an anti-virus or proxy network but i'm not positive.

[James.Youmatz]

Hi @Anonymous,

I notice some weird errors in your web services log. I can see the following:

017-09-10T22:41:29.466Z [Fusion360:12996, 9324] [AdWebServices.OAuth2.Fetcher ERROR] a21ba95bec91.1.JWT.data:read%20data:write%20data:create%20data:search%20user-profile:read%20account:read%20account:write: Failed to get OAuth2 token. Will retry after 30 second(s). Http error: 0. Network error: 6 SSL handshake failed
Request:
CUSTOM https://developer.api.autodesk.com/authentication/v1/exchange

017-09-10T22:41:29.462Z [Fusion360:12996, 13068] [AdWebServices.Network ERROR] NetworkOperation::SslError: HostNameMismatch (22): The host name did not match any of the valid hosts for this certificate. Certificate:
Data:

It looks like the certificate was unable to be verified. I'm curious do you use Norton Anti-Virus or Norton ConnectSafe at all? I've seen multiple times recently where that URL (api.autodesk.com) is getting marked as a Trojan by Norton. Would be very curious to know if you have that.

Thanks,

[Anonymous]

As far as I can tell I just use Windows Defender.

[James.Youmatz]

Hi @Anonymous,

What happens if you enter https://developer.api.autodesk.com/authentication/v1/exchange into a web browser? Can you take a screenshot of what that value returns? It's strange that your security certificates are not being handled correctly. Let me look into this a bit deeper.

Thanks,

[Anonymous]

<This is what comes up when first clicking the link.<This is what comes up when I say to bypass chromes warning.

[mickingaamco]

I too got stuck in offline mode. I did all of the reboot, etc. but couldn't break out. I saw one of the responses mention the LoginState.XML file. Unfortunately, mine was not in the location the post indicated. So, I searched the C drive for that file. When it found the file. I simply copied it to a new name (just in case) and deleted the original. Then I just started up Fusion 360 again, and it required me to login, and then it all worked again. 

[MichaelT_123]

Look at....

https://forums.autodesk.com/t5/fusion-360-support/f360-accesses-network-in-off-line-of-network-conne...