F360 accesses network in off-line of-network connection mode

[MichaelT_123]

Hi TF360 Support,

The problem is described in the title of the post, and it also relates to the automatic report generated after the software crash (Report ID: 329052429)

I will post detailed info about the event on F360 Support Forum

under the title F360 accesses network in off-line of-network connection mode

I believe the software crash report contains all necessary info about comp&system and the relevant logs.

Besides, I also gathered some additional technical snapshots from:

< Windows 10><…><Event Viewer><Applications and Services><ADSKCDX>

They are:

--------------------------------------------------------------------------------------------------

Error       19/08/2022 11:55:34 AM    CDXTray 3789      None

Error retrieving cloud configuration: "UpdateManager"

Comet.Common.Utilities.Exceptions.ExpectedException: Internet unavailable

ConfigName = "UpdateManager"

LocationUsed = null

Uri = "http://up.autodesk.com/2017/CDX/OFFL-UPDATER-V3.xml"

ResultCode = "NoInternetConnection"

Tags = "CloudConfiguration,Updater"

ThreadId = 135

Information          19/08/2022 11:55:31 AM    CDXTray 65219              None

Tray Initialization Report

Report = "Tray Startup Information

StartType = Auto

50.89889160 = Duration

1.96133580 = Validate the .NET user config (Tray)

0.01159890 = Migrate From Prior Releases

0.00055760 = Display ADP Opt In Dialog (Tray)

6.09528120 = Start FOS Service (Platform)

0.22085240 = Ensure Windows Services have started (Platform)

0.20851960 = Start Workspace Monitor (Platform)

25.93335440 = Start DataSources (Platform)

0.01074050 = Initialize PendingTasksManager (Platform)

33.03815690 = Start Platform Services (Tray)

0.28940570 = Start DeskCon and Info services (Tray)

0.03996780 = Initialize Application Monitor (Tray)

0.00219000 = Initialize Pending Actions Monitor (Tray)

0.00315300 = Initialize Update Manager (Tray)

34.50492050 = Initialize Platform (Tray)"

Tags = "ComponentLifecycle"

ThreadId = 1

Error       19/08/2022 11:55:29 AM    CDXTray 3789      None

Error retrieving cloud configuration: "ApplicationSources"

Comet.Common.Utilities.Exceptions.ExpectedException: Internet unavailable

ConfigName = "ApplicationSources"

LocationUsed = "CachedLocation"

Uri = "https://up.autodesk.com/2017/CDX/ApplicationSources.v2.xml"

ResultCode = "NoInternetConnection"

Tags = "CloudConfiguration"

ThreadId = 1

Information          19/08/2022 11:55:29 AM    CDXTray 19163              None

Cumulative Workspace consumption report

Duration = "0:00:00.2533859"

WorkspaceFiles = "416"

WorkspaceSize = "88458"

WorkspaceLocation = "C:\Users\XXXXX\"

DriveType = "Fixed"

DriveTotalFreeSpace = "207513387008"

DriveAvailableFreeSpace = "207513387008"

DriveSize = "497626157056"

AdpCategory = "CumulativeDiskConsumption"

AdpReport = "DriveSize,

DriveAvailableFreeSpace,

DriveTotalFreeSpace,

DriveType,

WorkspaceLocation,

WorkspaceSize,

WorkspaceFiles"

PerformanceGroupId = "4859afa2-0cf9-49f1-9c90-f8eebd533d9b"

Tags = "EventLog,Initialization,PerformanceReport"

ThreadId = 7

Information          19/08/2022 11:55:29 AM    CDXTray 65134              None

Workspace consumption report for "Fusion 360"

drive = "Fusion 360"

WorkspaceFiles = "416"

WorkspaceSize = "88458"

WorkspaceLocation = "C:\Users\XXXXX\Fusion"

DriveType = "Fixed"

DriveTotalFreeSpace = "207513387008"

DriveAvailableFreeSpace = "207513387008"

DriveSize = "497626157056"

DriveName = "Fusion 360"

AdpCategory = "DiskConsumption"

AdpReport = "DriveName,

DriveSize,

DriveAvailableFreeSpace,

DriveTotalFreeSpace,

DriveType,

WorkspaceLocation,

WorkspaceSize,

WorkspaceFiles"

Tags = "EventLog,Initialization"

ThreadId = 7

-------------------------------------------------------------------------------------

Based on my, let's say common sense… it seems that many elements of the F360's software cluster try to query network, although it is obvious the latter is not available in off-line and off-network mode.

The problem is persistent, and accessing the network bottleneck is also evident by checking the

<Performance Monitor><Analyze Wait Chain> dialogue.

One important thing, after the crash, the F360 can't be run without rebooting the computer, and on occasions, the whole OS gives a 'blue screen'. I do not exclude 'the hardware' problem (checked software consistency of the OS), but ...  

I am looking forward to hearing about the sharp&glacial_minded analysis of this predicament.

Regards

MichaelT