Stalling at "Hub is being Configured"

[pmarchese]

Anyone else run into the problem where it hangs at the Hub is being configured intro screen? This is happening on a pcs that previously had the beta on it as well as one that never did. Also after removing all the folders mentioned in the cleanup portion of the faq the only thing that changes is it asks me to log in prior to hanging at this point. Thanks in advance!

p-

[georgeyfa]

exact same thing here as well !!!

 

[RajkumarIlanchelian]

@georgeyfa @maxWU5JZ We are actively looking into this. WE believed this should have been addressed but there seems to be a small group that this is not yet addressed and we are looking into why. 

[RajkumarIlanchelian]

@georgeyfa @maxWU5JZ Can you please close Fusion 360 and launch/login again? We believe we have addressed this issue now. 

[georgeyfa]

it's solved

[ldent59TVB]

It seems I'm having the same problem as others in this thread. I'm trying to activate my Fusion 360 account and join a group and it keeps stalling at "Your account is being configured". Any way to fix this?

 

[RajkumarIlanchelian]

@ldent59TVB Can you please try to login to https://login.autodesk360.com/login and see if that completed the hub creation? 

[ldent59TVB]

That brought me to a page that sent me an email invitation, the same one I have been trying to use to activate my account that leads me to the page that stalls.

[ldent59TVB]

Following up - I would love if this could get resolved as soon as possible, as I have a class I need this program for. I am pretty certain this is a problem on Fusion's end as I have tried every way to fix it.

[RajkumarIlanchelian]

@ldent59TVB Can you please direct message me your email that was used to register Fusion? 

[ldent59TVB]

Yes, my email is @ldent@ucsb.edu. Thank you.

[RajkumarIlanchelian]

@ldent59TVB you should be all good to login now. 

[antonwpb]

Hi, 

I read through this forum and I'm having a similar issue to ldent59TVB. I cannot login online. 

My email is antonwpb@gmail.com 

Thanks

[RajkumarIlanchelian]

@antonwpb You should be all good now. 

[ldent59TVB]

Thank you! I can now use the software but I still can't join my class's group (MAD 111PF) from the invite I received. The same page keeps stalling, not sure why.

[RajkumarIlanchelian]

@ldent59TVB When you log into Fusion and use the dropdown as shown in the image do you see your class hub in there? 

[ldent59TVB]

I just checked in Fusion and it looks like I am in the group now. Thank you so much!

[joana9DSBZ]

Hi! I have also been having similar issues as Ident59TVB and wondering if I could receive some help with this problem. 

My Email is joana@ucsb.edu 

[n_whipple]

Hi! I am also having the same issue as ldent59TVB, and I am in the same class as well. Any chance I could get some help with this? 

Thanks 🙂

[RajkumarIlanchelian]

@n_whipple Can you please direct message me your email used to register Fusion? 

[RajkumarIlanchelian]

@n_whipple You should be all good now. Please login again. 

[n_whipple]

It works. Thank you for your help! 🙂