RESOLVED: Fusion 360 Service Outage

[keqingsong]

UPDATE DEC 8, 2;22 A.M. PST -

All, tests on our end have shown that we are back online. You should now be able to log in and access your data and use Fusion 360 as you normally would. Things are still ramping up, but if you continue notice any sluggishness or issues, please let us know. Thank you for your patience, sympathy, words of encouragement, and continued support. It meant a lot to all of us!  

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UPDATE DEC 7, 9:17 P.M. PST -

All – A quick update on the outage.  We are close to a resolution.  We have started testing Fusion in our internal staging environment.  Once we are sure everything works, we will go live and bring Fusion online. I know this has been very painful for all of you and all of us in the fusion team feel your pain.  I really appreciate your patience as we work the problem.  Once we get thru this and you are all up and running, I will update you on the work we are doing and are doubling down to make Fusion resilient and more importantly make sure that you have access to your data all the time.

In case you are wondering what the current issue is why it is taking so long to address it, here are the details.  Fusion 360 is a network of services and one such service is what we call ACM (Access Control Manager) Service.  The purpose of ACM is to govern project level access to all data resources (items, projects, folders…) and its derivatives (views, comments, …).  We periodically optimize our Fusion Item Access Control Database, based on changing application needs and usage of ACM.  An optimization done on Dec 6 made calls to ACM getting locked up in the database and never return. Ultimately, we had to bring our ACM service down to roll back the changes and make sure all the services operate normally.  It is an involved effort and hence the delay.

Prabakar.

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UPDATE DEC 7, 11:05 A.M. PST - We are now estimating to have the outage resolved by 1pm PST.  I will keep this thread updated if anything changes.  Thanks for your continued patience.

UPDATE DEC 7, 7:19 A.M. PST - We are making progress on battling the outage. We have been having issues with our Access Control System that governs project level access to all data resources (items, projects, folders...) and its derivatives (views, comments, ...) in Fusion for creators and collaborators.

Our Operations and Engineering Team is engaged ferociously since midnight Dec 6 to address this issue. We expect a speedy resolution of this issue soon.

Right now we just deployed a banner in-product that will take you into offline mode if you haven't already done so. More details to come, and again apologies for the downtime.

Hey all, 

We are experiencing an outage that is impacting all data access interactions.  These include but not limited to Open, Save, Upload, Export and Viewing. We recommend that you work in offline mode for the time being. We are working actively to correct the problem and will update this thread once it is resolved.  We apologize for the inconvenience and appreciate your patience.

You can also keep track of the status via the health dashboard. 

Here's how to switch to offline mode to continue working while we dig into the issue. 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

If you restarted Fusion without going into offline mode before, it may seem like fusion is hanging at the launch screen. Wait a few minutes and you should be able to get in. As soon as you get in, switch to offline mode. Then you should be good to go while we fix the downtime.

[Anonymous]

As a few people have mentioned, the offline data panel isn't very well organized. Please follow this link and vote to get the offline data panel improved.

http://forums.autodesk.com/t5/ideastation-request-a-feature-or/improve-offline-data-panel/idi-p/6322...

[keqingsong]

UPDATE: We are making progress on battling the outage. We have been having issues with our Access Control System that governs project level access to all data resources (items, projects, folders...) and its derivatives (views, comments, ...) in Fusion for creators and collaborators.

Our Operations and Engineering Team is engaged ferociously since midnight Dec 6 to address this issue. We expect a speedy resolution of this issue soon.

Right now we just deployed a banner in-product that will take you into offline mode if you haven't already done so. More details to come, and again apologies for the downtime.

[arnou-verfaillie]

I really hope this gets fixed by tomorrow, like many I can't afford another day of wasted time..

[Anonymous]

Your suggestion is so right! Dropbox is out there working perfectly since many yeare. Autodesk should have implemented long ago a basic storage strategy to avoid such mayhem!

Philip

[susibiker]

Keqing said:

"

UPDATE: We are making progress on battling the outage. We have been having issues with our Access Control System that governs project level access to all data resources (items, projects, folders...) and its derivatives (views, comments, ...) in Fusion for creators and collaborators."

I hope for AutoDesk's sake, there is no associated data loss.

For me, that would be mildly annoying (as I'm only learning), but for others - I can see more than a few harsh words being uttered.

Good luck to all effected by this issue.

Susi xx

[Ronthomp]

Thank you for keeping us updated. Good luck!

[Ronthomp]

OK, My mistake. I was reading it wrong. That was Autocad 360 that was up. Fusion 360 is further down the page.

[Anonymous]

Really felt the urge to chime in on this whole engineers-with-deadlines rant... Can't believe how Murphy's laws always come true in these kind of situations 🙂

The design I wanted to finish before this outage thing is a modification of our pick and place machine bracket so it's not the clients breathing down my neck, but seriously,

the mod needs to be finished if I plan to get the machine up and running. As always, the best time for this to be finished would be ASAHP.

Right, I've always sceptical of cloud-based-services, but the switch to Fusion 360 has been kind to me. I got so locked into cloud that I forgot that my work can be hindered

if, say, the internet falls. I noticed the trouble when I couldn't show a client his models on my mobile earlier but didn't put much thought into it.

Now basically the best I can do is print out the drawings and complete the model by hand. Too bad, otherwise I like Fusion. Okay, besides waiting for sheet metal functions since forever. But you guys should really know the cloudiness up a notch.

Also, for anybody trying to open STEP files and such on their computers and not knowing how... Almost didn't find it. Went nuts trying to find the "open" or "import" command in offline. Use "New Design from File".

[bensbenz]

Inventor HSM looks more appealing every day...

[krunoslav_knezic]

Thanks for update 

[neljoshua]

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@andersEQHR7 wrote:

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@rumpelstielz wrote:

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@krunoslav_knezic wrote:

As isn't bad enough that tomorrow is deadline, now this 

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yes, same here, deadline coming up and unable to work in Fusion. Offline mode is no help at all since only a handfull of all my files are available, but of course not the one i need for the deadline.

I would strongly recommend that Autodesk rethink this whole cloud thing, unexpectedly not being to able to work at all with a professional tool is just ridiculous !!!

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I agree with you guy's. It is not a very good solution this cloud thing. One simple solution that could be quite easily implemented would be that all of your own file's always was downloaded to the computer that you are currently working from. In that way you would always be able to work offline. Just my thoughts..

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@andersEQHR7,

This is a great idea.  Maybe allow for this to be an option in the preferences section; some users may not want all of the extra data on their hard drive (I would want it, but some may not).  Has anyone created an IdeaStation idea for this?  There are a two posts that attempt to address similar things (here and here), but perhaps one that specifically addresses the need/desire to have copies of all files stored locally.  Given the number of threads here, I am confident there would be quite a few votes.

[Anonymous]

Thanks for the update I have just got access to my files but it is almost 12am here, nevertheless it is better than nothing.

[MartinMajewski]

I think the urgency for a better user-side data control is not a topic for the Ideastation, but an important agenda plan for Autodesk as a provider for professional solutions.

As long as companies are not able to setup their own backend for Fusion 360, many will not use it. Companies that are using and depending on it, will consider an alternative after such events like today, because it is not only a possible risk in a distant future that could badly affect their income, but it has e.g become real today! So to convince "the old man" to switch to or not to switch away from Fusion 360, respectively, needs a ground-up solution. And I mean not only a file export or mirroring to Dropbox, owncloud or even git. I mean the backend server side has to be opened for use on local machines or a server at the customer's company.

If Autodesk is not willing to give that "file control" out of their hands, I have to ask myself why this is the case?! Maybe Autodesk has more interest in our project files than they want to admit? The only thing that Autodesk should be interested in is the protection from piracy via their authentication service. Once authenticated (which will only work on a valid subscription plan) Autodesk has not to have any interest in our project files. Users that don't want to put the extra effort in installing the backend onto their local infrastructure can still use the out of the box Autodesk cloud experience. Others should have the complete control at their hands.

Autodesk could also adapt its pricing model to this. Users that sets up the backend themselves should pay less but should also be able to book an additional service plan / first row hotline support.

Just my five cents...

[sambirchenough]

Fusion 360 is so close to being an amazing product but lately has been very polarizing. It's been an absolute game changer for my business but reliability is key when working with client deadlines and complex supply chains. 

Relative to what you guys have built so far, it'd be simple to create a more robust system that would directly & positively impact your customers business reputation. Please please please give us an option in the near future to keep ALL files synced locally for work in offline mode (or at least accessible to export in various formats). I've always been a huge advocate for Fusion 360 and Autodesk is my favorite vendor in the industry. Hoping I don't have to re-impliment less efficient & less capable solutions in exchange for reliability on high-profile projects.

[Anonymous]

hello all 

new fusion user here been about a wwek or so this downtime is a bummer especially with a big deadline tomorrow is there a way to run simulations offline i try to do the local option but an error saying fusion is unable to install solver is there a way i can install it manually ? 

[brianrepp]

Hi all - these are all totally valid points, and later today we'll be sharing details the work we have underway to better handle these scenarios.  Keep an eye out for that message, i'll be sure to link it back to this thread as well.

[Hardened]

I have used AutoDesk products for over 20 years.

Fusion has a good interface, but this cloud based concept is a HUGE downside...

Why not make it easy for us to work on the data that we create and own?

I can only imagine the staggering numbers of productive hours lost when 'the Cloud' has a hiccup.

I am almost DONE with having my hands tied.  I have deadlines to meet, and my customers do not care about some vague 'cloud' problem.

[john]

This cannot happen.

A360 is used to share files between Consultants, Owners and Contractors.  AutoDesk cannot afford to let technical issues continue to happen.  Why should we use your service if it is not reliable and prevents people from getting work done?

[SGL-Design]

This has made me start to reconsider cloud based systems.  I can say that fusion 360 has been such a pleasant experience up to this point that I have been maybe lulled into a false sense of security. So much of fusion just works without user intervention which I love.  This however shows an incredible weakness of their system. Truthfully none of us know if our designs even  still exist in their cloud (I think its unlikely that there is data loss, but he truth is, as users, we have no idea), and we have basically no solution to protect ourselves outside of manually exporting backups of every single design we work with after every single revision. This needs to change and the fix needs to be prioritized. Some of the customers in this thread stand to lose potentially thousands of dollars in lost business. That starts to make the economics of Solid Works, Inventor, or other competing solution look a lot better.  

I don't think anyone finds Fusion's lack of local backups or full cloud dependence acceptable, how long will it be before outages like this permanently damage the reputation of Fusion 360 for professional users?  

I love Fusion, and the value it currently untouched by any other system available, but I hope this serves as a major wake-up call to stop ignoring the LEGITIMATE concerns of professional users of Fusion. 

[burnandreturn]

I was an early adopter of Fusion.  I paid my 300 dollars and did a wait and see.   But in that first year Autodesk stated flat out that the cloud was the future and that was the way they would handle Fusion and if you didn't like it then use another solution.  Flat out stated it is how it was going to be.  After that I didn't renew my subscription because as we all know and have now experienced not having complete control over your files is a big problem.

I really wanted Fusion to be my solution but it just can not be so.   I use SpaceClaim and GeoMagic for my "real" work and just "play" with Fusion.   My big attraction to Fusion was a all in one solution from design to actual manufacturing.   For laser, plasma, routing, turning and milling.

Autodesk needs to get its head out of the clouds!!!!