UPDATE DEC 8, 2;22 A.M. PST -
All, tests on our end have shown that we are back online. You should now be able to log in and access your data and use Fusion 360 as you normally would. Things are still ramping up, but if you continue notice any sluggishness or issues, please let us know. Thank you for your patience, sympathy, words of encouragement, and continued support. It meant a lot to all of us!
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UPDATE DEC 7, 9:17 P.M. PST -
All – A quick update on the outage. We are close to a resolution. We have started testing Fusion in our internal staging environment. Once we are sure everything works, we will go live and bring Fusion online. I know this has been very painful for all of you and all of us in the fusion team feel your pain. I really appreciate your patience as we work the problem. Once we get thru this and you are all up and running, I will update you on the work we are doing and are doubling down to make Fusion resilient and more importantly make sure that you have access to your data all the time.
In case you are wondering what the current issue is why it is taking so long to address it, here are the details. Fusion 360 is a network of services and one such service is what we call ACM (Access Control Manager) Service. The purpose of ACM is to govern project level access to all data resources (items, projects, folders…) and its derivatives (views, comments, …). We periodically optimize our Fusion Item Access Control Database, based on changing application needs and usage of ACM. An optimization done on Dec 6 made calls to ACM getting locked up in the database and never return. Ultimately, we had to bring our ACM service down to roll back the changes and make sure all the services operate normally. It is an involved effort and hence the delay.
Prabakar.
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UPDATE DEC 7, 11:05 A.M. PST - We are now estimating to have the outage resolved by 1pm PST. I will keep this thread updated if anything changes. Thanks for your continued patience.
UPDATE DEC 7, 7:19 A.M. PST - We are making progress on battling the outage. We have been having issues with our Access Control System that governs project level access to all data resources (items, projects, folders...) and its derivatives (views, comments, ...) in Fusion for creators and collaborators.
Our Operations and Engineering Team is engaged ferociously since midnight Dec 6 to address this issue. We expect a speedy resolution of this issue soon.
Right now we just deployed a banner in-product that will take you into offline mode if you haven't already done so. More details to come, and again apologies for the downtime.
Hey all,
We are experiencing an outage that is impacting all data access interactions. These include but not limited to Open, Save, Upload, Export and Viewing. We recommend that you work in offline mode for the time being. We are working actively to correct the problem and will update this thread once it is resolved. We apologize for the inconvenience and appreciate your patience.
You can also keep track of the status via the health dashboard.
Here's how to switch to offline mode to continue working while we dig into the issue.
If you restarted Fusion without going into offline mode before, it may seem like fusion is hanging at the launch screen. Wait a few minutes and you should be able to get in. As soon as you get in, switch to offline mode. Then you should be good to go while we fix the downtime.
