Crashing

[marks3U6W9]

Fairly new to Fusion 360 and am really enjoying using it but I find it crashes at least once a day, often more than that. I'm running it on a 5k iMac using osx11. I just wondered whether others were having a similar experience or whether I might have something set up incorrectly. Thanks

[innovatenate]

As best as I'm able to tell, the error reports you've submitted look to be related to auto-save. What recovery interval do you have set in the Preferences?

Can you share your diagnostic log files here?

[marks3U6W9]

Thanks Nathan. Here it is: 

[marks3U6W9]

Recovery interval is set for 5 min Nathan

[innovatenate]

Thanks for the update.

One thing that may be interesting to see is if you change the auto-save interval. If you set the auto-save interval to 120 min (maximum), I would be curious to see if the behavior changes at all.

Note: You can manually save a recovery (auto-save) document at any point using Command + Shift + S (CTRL + SHIFT + S). It might be helpful to see if this manual auto-save initiates any crashing.

On a separate note, I do see some time-out network errors pretty regularly recorded in the logs. I'm not sure if they are contributing to the crash at all. 

20171103T071021 E 1509692105929 1509693018200 GET https://a360-statusdashboard.s3.amazonaws.com/autodesk_maintenance.json 28 Connection time-out


20171030T194533 E 1509392703007 1509392733018 GET https://ui-dls360.autodesk.com/fusion/version.txt 6 Couldn't resolve host 'ui-dls360.autodesk.com'


20171030T200055 E 1509392752109 1509393655246 POST https://developer.api.autodesk.com/wipdata-serv/storage/v3/entities/get 28 Connection time-out
20171030T200055 E Call to WIPService::getLineages failed with Status: 0. Result Code: 28
20171030T200055 E URL: https://developer.api.autodesk.com/wipdata-serv/storage/v3/entities/get
20171030T200055 E Response Data: Connection time-out

When you access the below site in a web browser, does it show that it is a trusted site? Usually there is a green lock in the address bar somewhere (depends on the web browser).

https://ui-dls360.autodesk.com/fusion/version.txt

Is the network you're on fairly stable? There's a guide for troubleshooting network connectivity issue in the below link that might be helpful to review if you have firewalls, proxy servers, and security software to contend with.

https://knowledge.autodesk.com/support/a360/troubleshooting/caas/sfdcarticles/sfdcarticles/Network-C...

I hope this helps!