Can't escape orbit!

[Anonymous]

The June update has introduced a serious problem for me, I cannot escape orbit once initiated. It's the exact same problem that 123D had a few releases ago. I open a scene, orbit the view and it gets stuck in orbit with no way to stop it. The machine is a bog standard win 7 pc. The May and earlier releases worked fine so I don't know what has changed but I cannot use F3D. All I can do is quit the program once it happens.

Any ideas?

[ssmith]

I found I can repeatedly create this bug by holding down on the cube and take my mouse off the screen. When I return on the Fusion 360 window, it will be stuck in orbit mode. I have also found that I can consistently get out of it by

1. Holding my left mouse button down on the cube, then clicking and holding the esc button.

2. Move the mouse to get the mouse to display the orbit tool for the mouse icon,

3. Release the left mouse button before releasing the esc key.

I am using Mac OS, and it has worked every time to get it to release orbit for me.  Hope that helps for others too. 

[Phil.E]

For everyone experiencing this behavior:

Do you orbit:

• Using the view cube (by dragging it).
• Or by using hotkeys (shift + MMB)
• Or by using the orbit command icon in the navigation bar (lower center of application)
• What is your "pan zoom orbit" preference?
• Do you use a regular mouse or trackpad?

These steps reliably recreate the issue:

1. Launch Fusion 360
2. Activate the orbit feature via the mouse button
3. Before releasing the mouse button, drag the mouse cursor over the browser tree
4. Release the mouse button
5. Result: Orbit feature is still active

This step reliably stops the issue:

1. Place mouse pointer on view cube

2. Drag the view cube towards the center of the screen.

(Ref: FUS-82525)

[jesse]

I typically orbit by dragging the view cube. It sure feels like the issue
is 360 missing the "stopped dragging" event.

[Phil.E]

@jesse 

Do you think it happens when you stop dragging while the pointer is on the browser tree?

Is it resolved by dragging the view cube towards the center of the screen?

[scott8UDGF]

I drag the cube around mostly. It's outrageous that this is still not
fixed.

[Phil.E]

Do you think it happens when you stop dragging while the pointer is on the browser tree?

Is it resolved by dragging the view cube towards the center of the screen?

[MortalWombat™]

The years are passing and this won't be fixed?? Dear....

[Phil.E]

@MortalWombat™ Hi thanks for commenting. I'm sorry, but did I give the impression that this "won't be fixed"? If so, I apologize. Let me be clear.

We only recently became aware of the steps required to reproduce the effect. Namely, dragging the view cube in such a way that your pointer ends up on the model browser. This was a great find, a week ago.

Since then I've updated the ticket (FUS-82525) with this critical information to enable debugging, because to debug a software problem it generally requires reproducing it.

Can you please confirm the following questions? Your answers will help.

• Do you think it happens when you stop dragging while the pointer is on the browser tree?
• Is it resolved by dragging the view cube towards the center of the screen?

[MortalWombat™]

Sorry, if I have been rude. This has been frustrating for so long now. Yes! I can confirm both your questions and tho it's still a bug thanks to you @Phil.E  I finally have a solution that does not make me closing a tab and re-open it. Thank you so much!!

[laughingcreek]

@Phil.E -it happens to me almost every time I open a file directly from the forum if I don't wait long enough for things to finish loading.  If  I orbit with the view cube to soon it gets stuck in orbit mode.  I'm not moving the pointer over the browser tree.

[Anonymous]

@Phil.E - Thank you for your attention and advocacy, what went wrong was the time it took and the distinct and utter lack of acknowledgement until it became a laughably culpable act of denial on the side of autodesk. Look at the history but it was literally "Yeah, we dont see it so you must full of it, don't care". Correct me if I am wrong as I still can't believe that any vendor ignores a problem like this for a product that is supposed to be a vector for growth.

[Anonymous]

But again, THANK YOU for not treating the customers as liars for the sake of convenience and getting the job done. I am sooo happy for my students as we can continue with the software.

[gabrielamadeus]

I prefer to enter pan/orbit with the MMB (+shift for orbit) I was experiencing this issue and restarted multiple times, but now the MMB/shift hotkey commands have stopped working entirely. I can still pan/orbit using the cube or bottom toolbar but that's slow. 

[Phil.E]

Thanks for letting me know. Did you try restarting your machine? I ask because this thread, which is about orbit becoming stuck "on" is not the right place to report a unique and different problem of failed mmb navigation (orbit and pan). These are vastly different issues.

If you restart your computer, and the problem persists, please post a new message in this forum so other customers can see it and confirm if they see it too! 

[gabrielamadeus]

Sorry I wasn't more clear. Here is the sequence of the bug:

1. I use MMB+shift to enter orbit
2. I'm unsure what triggers it, but every few minutes the orbit gets stuck on, even after releasing the MMB+shift
3. Sometimes I can exit using the escape key, but then the MMB+shift doesn't work anymore (but cube and bottom toolbar does)
4. Sometimes I can escape by dragging the cube, but then no orbit commands/buttons work
5. Other hotkeys still function, so it's not frozen entirely. 
6. This happens every ~15 minutes or so, and only restarting the machine seems to (momentarily) fix it.

So the orbit shortcut not working is a direct result of getting stuck in orbit. 

[Phil.E]

Got it. Thanks for clarifying.

Can you try this advice and see if it causes what you are describing? 

• Do you think it happens when you stop dragging while the pointer is on the browser tree?
• Is it resolved by dragging the view cube towards the center of the screen?

Since the problem is related to the browser tree, anyone on this thread could try collapsing the browser to see if orbit works better.

I'm offering this for a few reasons, so let me be clear: I'm only offering a workaround, and also asking @gabrielamadeus to confirm the results with the browser out of the way. We are investigating this with the intent to improve it.

[gabrielamadeus]

I can't recreate it by hovering over the browser. I tried with multiple variations of what's expanded in the browser too. 

The most recent occurence I was able to exit with the escape key but the entire workspace was frozen. I'm not sure what the trigger was, but I'm pretty confident the cursor was over the workspace, not any other areas of the application or OS windows.

I could select components in the browser, but no method worked for orbit/pan, or even selecting/moving/editing any objects. 

After I relaunched the application, I could select/edit/orbit again, but not with the MMB+shift. In order to make that function again I had to restart the machine. 

[Phil.E]

Have you ruled out the mouse hardware by trying another mouse? Or updating mouse drivers if that's possible? What kind of mouse are you using?

[gabrielamadeus]

Hmm, I wondered about that too. I'm using a Corsair Harpoon mouse with updated firmware. My only other mouse is the Apple magic mouse which doesn't have a MMB so I don't think I can use it to test? 

I'm very new to Fusion, so just realized there's another piece to the problem. All the helpful constraint and dimension indicators are missing when sketching. Seems to work as it should until I get orbit stuck, then they go away.

[gabrielamadeus]

Update: It appears to have been that particular mouse. (Corsair Harpoon) I installed some software to give my magic mouse a middle button and it's been working fine now. I used BetterTouchTool if anyone is in the same boat.