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Hi @Anonymous,
This may be due to when Fusion 360 updated, it did not update the target path of your start-up icon. I have seen this in the past before so here is something we can try! If you right-click your start-up icon for Fusion 360 and select Properties, it will bring up a dialog box that looks like the image below:
The target path is referring to where the launcher is stored in your files. For a Windows operating system the executable can be found by navigating to the following directory:
C:\Users\%USERPROFILE%\Appdata\Local\Autodesk\webdeploy\production
In this production folder (depending on how many updates you have with Fusion) there should be multiple folders all with different ID's for names. If you sort this column by date, the newest folder should contain the latest Fusion360.exe file. Make sure that the target path in the dialog box from the start-up launcher is the same as the path for the NEWEST Fusion360.exe file. (Realistically the only difference should be the ID folder, which is the one with a bunch of letters and numbers).
Try that and see if it works, if not I will send you the instructions for a clean uninstall which should remedy the problem, or at least give us a good basis to start from.
Thanks,
James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Hi @Anonymous,
This may be due to when Fusion 360 updated, it did not update the target path of your start-up icon. I have seen this in the past before so here is something we can try! If you right-click your start-up icon for Fusion 360 and select Properties, it will bring up a dialog box that looks like the image below:
The target path is referring to where the launcher is stored in your files. For a Windows operating system the executable can be found by navigating to the following directory:
C:\Users\%USERPROFILE%\Appdata\Local\Autodesk\webdeploy\production
In this production folder (depending on how many updates you have with Fusion) there should be multiple folders all with different ID's for names. If you sort this column by date, the newest folder should contain the latest Fusion360.exe file. Make sure that the target path in the dialog box from the start-up launcher is the same as the path for the NEWEST Fusion360.exe file. (Realistically the only difference should be the ID folder, which is the one with a bunch of letters and numbers).
Try that and see if it works, if not I will send you the instructions for a clean uninstall which should remedy the problem, or at least give us a good basis to start from.
Thanks,
James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Accepted solution
Hi @Anonymous,
The one with the latest date would be correct so if you tried that and it didn't work then this issue may be rooted in a corrupted update, which may have occurred due to a number of things. The easiest workaround in my opinion right now is to perform a clean uninstall of Fusion 360. A clean uninstall manually deletes all of the folders created by Fusion 360, that way upon reinstall you will have the newest version of Fusion 360. The steps to perform a clean uninstall can be found on the following link:
Please make sure to follow all of the steps. There might be some folders that do not exist that it tells you to delete, that is okay just delete the ones you can. Also, please note that any local files you have saved from Fusion 360 will be deleted to so make sure to backup any files that you still want! Then once those steps are done, restart your computer. This will kill any remaining Fusion 360 processes still running. Upon restart, please visit the link below to download Fusion 360.
http://www.autodesk.com/products/fusion-360/try-buy
Once you install Fusion 360 you will be prompted to log into your account which will change the entitlement from Trial to whatever your account actually is. This hopefully will take care of the issue and if not we can troubleshoot further. This luckily gives us a clean slate to start from to diagnose the issue further!
Thanks,
James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Hi @Anonymous,
The one with the latest date would be correct so if you tried that and it didn't work then this issue may be rooted in a corrupted update, which may have occurred due to a number of things. The easiest workaround in my opinion right now is to perform a clean uninstall of Fusion 360. A clean uninstall manually deletes all of the folders created by Fusion 360, that way upon reinstall you will have the newest version of Fusion 360. The steps to perform a clean uninstall can be found on the following link:
Please make sure to follow all of the steps. There might be some folders that do not exist that it tells you to delete, that is okay just delete the ones you can. Also, please note that any local files you have saved from Fusion 360 will be deleted to so make sure to backup any files that you still want! Then once those steps are done, restart your computer. This will kill any remaining Fusion 360 processes still running. Upon restart, please visit the link below to download Fusion 360.
http://www.autodesk.com/products/fusion-360/try-buy
Once you install Fusion 360 you will be prompted to log into your account which will change the entitlement from Trial to whatever your account actually is. This hopefully will take care of the issue and if not we can troubleshoot further. This luckily gives us a clean slate to start from to diagnose the issue further!
Thanks,
James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Hi @Anonymous,
Not a problem! Enjoy Fusion!
James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Hi @Anonymous,
Not a problem! Enjoy Fusion!
James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
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