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Hi @ktairfan,
Sorry you're experiencing this.
As the message suggests, this is typically due to a poor internet connection. We've tested on our end and things appear to be working correctly for us.
A few things worth checking:
- Do you have an alternative connection to try? Like a 5Ghz instead of 2.4Ghz connection?
- Are you on VPN when this is happening?
- Do you have connection slowness or issues with any other service?
Josh Goldstein
Product Lead
Hi @ktairfan,
Sorry you're experiencing this.
As the message suggests, this is typically due to a poor internet connection. We've tested on our end and things appear to be working correctly for us.
A few things worth checking:
- Do you have an alternative connection to try? Like a 5Ghz instead of 2.4Ghz connection?
- Are you on VPN when this is happening?
- Do you have connection slowness or issues with any other service?
Josh Goldstein
Product Lead
I don't know, but we don't have other customers reporting this, and we're not seeing it on our end.
In our internal discussions about this, the suggestion about internet speed/connectivity quality was the first place we decided to start.
I'll see if the team has any other ideas, but right now, the core issue is unclear.
Josh Goldstein
Product Lead
I don't know, but we don't have other customers reporting this, and we're not seeing it on our end.
In our internal discussions about this, the suggestion about internet speed/connectivity quality was the first place we decided to start.
I'll see if the team has any other ideas, but right now, the core issue is unclear.
Josh Goldstein
Product Lead
Okay, but it works sometimes.
I found something from the following website, for a similar issue,
(Still, I didn't get a solution)
windows.help.formit.autodesk.com/tool-library/setting-location
Okay, but it works sometimes.
I found something from the following website, for a similar issue,
(Still, I didn't get a solution)
windows.help.formit.autodesk.com/tool-library/setting-location
@josh.goldstein I tried the same from my friend's PC with his account on FormIt web version same issue, the set location is not working. ( we both using Student account/access)
another info that In the browser version when I click on "Click to set a location" it shows the bottom left corner like the following image
I can conclude that this is not because of the speed of the internet connection.
waiting for a solution...
Thank you
@josh.goldstein I tried the same from my friend's PC with his account on FormIt web version same issue, the set location is not working. ( we both using Student account/access)
another info that In the browser version when I click on "Click to set a location" it shows the bottom left corner like the following image
I can conclude that this is not because of the speed of the internet connection.
waiting for a solution...
Thank you
@ktairfan did you try the troubleshooting steps in your screenshot? Did you get any data to show up when you went to that URL?
Do you know if you or your IT department have a firewall active? If so, can you try disabling your firewall temporarily to see if the Set Location button works?
If so, here's a list of URLs you'll need to allow in your firewall settings:
Josh Goldstein
Product Lead
@ktairfan did you try the troubleshooting steps in your screenshot? Did you get any data to show up when you went to that URL?
Do you know if you or your IT department have a firewall active? If so, can you try disabling your firewall temporarily to see if the Set Location button works?
If so, here's a list of URLs you'll need to allow in your firewall settings:
Josh Goldstein
Product Lead
-this is what I can see the 'data' when I open the link mentioned in the screenshot.
-I tried disabling the firewall On my PC, but, still no change.
(the last time I didn't have the problem was yesterday in my college, I was using college wifi
now it's not working on the hostel wifi and mobile hotspot data. so what can be the cause? )
-this is what I can see the 'data' when I open the link mentioned in the screenshot.
-I tried disabling the firewall On my PC, but, still no change.
(the last time I didn't have the problem was yesterday in my college, I was using college wifi
now it's not working on the hostel wifi and mobile hotspot data. so what can be the cause? )
Can you confirm you can see that data in your screenshot even when you cannot use the plugin? For example, you mention it's not loading on the hostel wifi; so do you get the same data in your screenshot if you try it on hostel wifi?
Because the behavior changes between wifi connections, it's beginning to seem like some networks might have different configurations that are blocking your ability to use this feature depending on which wifi you're connected to.
Josh Goldstein
Product Lead
Can you confirm you can see that data in your screenshot even when you cannot use the plugin? For example, you mention it's not loading on the hostel wifi; so do you get the same data in your screenshot if you try it on hostel wifi?
Because the behavior changes between wifi connections, it's beginning to seem like some networks might have different configurations that are blocking your ability to use this feature depending on which wifi you're connected to.
Josh Goldstein
Product Lead
I see this "data" when I check with the college Wi-Fi, I think the same
Since I tried multiple times, I can get it when using college Wi-Fi, and not with hostel Wi-Fi, and mobile hotspot data. All were set to the public network
I see this "data" when I check with the college Wi-Fi, I think the same
Since I tried multiple times, I can get it when using college Wi-Fi, and not with hostel Wi-Fi, and mobile hotspot data. All were set to the public network
It would be good to know what that data response is for the two networks that don't work, the hostel and the hotspot.
So far it sounds like the college wifi works and the data is as expected, from your screenshot.
Josh Goldstein
Product Lead
It would be good to know what that data response is for the two networks that don't work, the hostel and the hotspot.
So far it sounds like the college wifi works and the data is as expected, from your screenshot.
Josh Goldstein
Product Lead
when using college wifi - set location works and the data shown up on the link
when using mobile hotspot data - set location does not work and the data shows up on the link
Both are the same !!
The same thing on the hostel wifi, the screenshot is shown at first of this discussion was taken on hostel wifi
when using college wifi - set location works and the data shown up on the link
when using mobile hotspot data - set location does not work and the data shows up on the link
Both are the same !!
The same thing on the hostel wifi, the screenshot is shown at first of this discussion was taken on hostel wifi
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