Fusion Lab Installer Not Completing (Fusion Admin Install.exe)

Fusion Lab Installer Not Completing (Fusion Admin Install.exe)

EduITAdm
Advocate Advocate
10,700 Views
53 Replies
Message 1 of 54

Fusion Lab Installer Not Completing (Fusion Admin Install.exe)

EduITAdm
Advocate
Advocate

I am having difficulty getting the Fusion admin installer to complete.

I can see that it starts, then fires up the streamer. C:\Program Files\Autodesk\webdeploy gets created, and the production folder fills with the latest version of fusion. However, the desktop icon appears and then disappears. Even though it seems to be installed, it cannot be launched because the fusionlauncher.exe.ini file contains: "This is a place-holder file which is intended to be updated by the streamer."

 

So it seems like the install tanks right at the end. I am unable to locate a log file generated by Fusion Admin Install.exe.

 

This installer is running via the system account, so I would expect the log file to appear in c:\windows\temp but I am not finding it there.

 

Any clues on where I should be looking for that?

 

[EDIT] Found it at C:\Windows\System32\config\systemprofile\AppData\Local\Autodesk

Attached to post

Reply
Reply
0 Likes
10,701 Views
53 Replies
Replies (53)
Message 41 of 54

SDNB
Explorer
Explorer

Interesting. I guess we'll see if it's fixed in Monday's release.

Reply
Reply
0 Likes
Message 42 of 54

its-desktop
Contributor
Contributor

Has the new version been released yet?? 

 

cheers

Craig

Reply
Reply
0 Likes
Message 43 of 54

SDNB
Explorer
Explorer

It was released last night. Confirmed this is fixed in the new release.

Reply
Reply
Message 44 of 54

SDNB
Explorer
Explorer

Confirmed this is fixed in yesterday's release.

Reply
Reply
Message 45 of 54

helpdesk
Explorer
Explorer

Hey - am I doing this right?

I grab the latest fusion admin install that I can find online

Ran the installer - and my version shows I am on 

2.0.18961 x86_64 which is the march update

From my understanding this is the latest version that is supposed to fix it - v.2.0.19204

However when I try to kick it manually via powershell - C:\Program Files\Autodesk\webdeploy\meta\streamer\20240201094011> .\streamer.exe --globalinstall --process update

 

and i look at the logs in C:\Users\*user*\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log

 

it says that  App(73e72ada57b7480280f7a6f4a289729f) is already installed, skip updating.

 

However that GUID points to 2.0.18961

 

Currently installed version for app 73e72ada57b7480280f7a6f4a289729f is 2.0.18961(20240417204129)

 

Would appreciate any insight please

 

Reply
Reply
0 Likes
Message 46 of 54

its-desktop
Contributor
Contributor

Hey Semert,

 

This is my powershell script I use and it works perfect its installing as system.....

 

#*===============================================
#* Declare Global Variables
#*===============================================

$scriptpath = $MyInvocation.MyCommand.Path
$Scriptdir = Split-Path $scriptpath

#*===============================================
#* Start logging transcript Fusion 360
#*===============================================

If (Test-path "C:\Windows\DeakinDesktop\Logs\"){
Start-Transcript -Path "C:\Windows\DeakinDesktop\Logs\Fusion360-2021.log" -Verbose -Append -ErrorAction SilentlyContinue
}

#*===============================================
#* Autodesk Fusion 360 Install
#*===============================================

write-output "Fusion 360 Update"
& "$Scriptdir\FusionAdminInstall.exe" --globalinstall --quiet | write-output -ErrorAction SilentlyContinue
Start-Sleep -s 30

#*===============================================
#* Copy Updater for Fusion 360
#*===============================================

write-output "Copy Fusion 360 Updater"
get-date -DisplayHint Time | write-output
copy-item "$Scriptdir\update.ico" "C:\Program Files\Autodesk\webdeploy\production\6a0c9611291d45bb9226980209917c3d" -force | write-output -ErrorAction SilentlyContinue
copy-item "$Scriptdir\FusionAdminInstall.exe" "C:\Program Files\Autodesk\webdeploy\production\6a0c9611291d45bb9226980209917c3d" -force | write-output -ErrorAction SilentlyContinue

Start-Sleep -s 20

#*===============================================
#* Remove Desktop Icons
#*===============================================
Remove-Item "C:\Users\Public\Desktop\Autodesk Fusion 360.lnk" -force -erroraction silentlycontinue

#*===============================================
#* Copy Shortcuts
#*===============================================
If (!(Test-path "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk")){
New-Item -Path "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk" -ItemType directory -ErrorAction SilentlyContinue
}
copy-item "$Scriptdir\ShortCuts\*.lnk" "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk\" -force | write-output -ErrorAction SilentlyContinue

#*===============================================
# Finish logging transcript
#*===============================================

If (Test-path "C:\Windows\DeakinDesktop\Logs\"){
Stop-Transcript -ErrorAction SilentlyContinue
}

 

 

This works perfectly every time.. Let us know how you get on!

 

Reply
Reply
0 Likes
Message 47 of 54

ifte_steinmann
Contributor
Contributor

It does not look like it's fixed to me.

I just tried the update. Uninstall did not work. Might be the old installer. No problem, I can remove the old folders later.

Unfortunately running "...\FusionAdminInstall.exe" --globalinstall --quiet" on a system level did not work either. I had no time to start debugging today.

Running the same command as an Admin when logged in works. So I will just do the update manually again. It's the quicker way for me today.

Would be interesting if others still have the same problem.

 

----

Edit:
It finally worked for me too. Downloading the installer again was the solution in my case. Between the initial update mail and my second download, the installer was changed from version 2.0.18961 to 2.0.19... something. Its working now.

Reply
Reply
0 Likes
Message 48 of 54

luket8ENCG
Explorer
Explorer

It isn't working for me either. When run manually from command prompt I still see the same error.

Reply
Reply
0 Likes
Message 49 of 54

its-desktop
Contributor
Contributor

You have to download the latest version here..

 

https://dl.appstreaming.autodesk.com/production/installers/Fusion%20Admin%20Install.exe

 

Its fixed in this version

cheers

Craig

Reply
Reply
Message 50 of 54

luket8ENCG
Explorer
Explorer

I have downloaded the latest version but still seeing the same issue.

Reply
Reply
0 Likes
Message 51 of 54

ajones4
Community Visitor
Community Visitor

@ifte_steinmann  & @luket8ENCG 

It seems to be working for me now.

These are the final lines in the autodesk.webdeploy.streamer.log that should show up in the path C:\Windows\System32\config\systemprofile\AppData\Local\Autodesk  What is your log showing??

 

2024-05-17 11:38:14,675 - MainProcess(7900) - MainThread - adsk.dls.streamer.process.process - INFO :: Configure app complete Deploy to 2.0.19207 for app 73e72ada57b7480280f7a6f4a289729f
2024-05-17 11:38:14,691 - MainProcess(7900) - MainThread - adsk.dls.streamer.process.process - INFO :: Process Complete in 357.48448 seconds
2024-05-17 11:38:17,083 - MainProcess(7900) - MainThread - adsk.dls.streamer.registry - INFO :: Shutting down database connection
2024-05-17 11:38:17,099 - MainProcess(7900) - MainThread - adsk.dls.streamer.configuration - INFO :: Shutting down configurator object
2024-05-17 11:38:17,099 - MainProcess(7900) - MainThread - adsk.dls.streamer.configuration - INFO :: ##################################### End #####################################
2024-05-17 11:38:17,099 - MainProcess(7900) - MainThread - adsk.dls.streamer.configuration - INFO :: # #
2024-05-17 11:38:17,099 - MainProcess(7900) - MainThread - adsk.dls.streamer.configuration - INFO :: # <adsk.dls.streamer.configuration.Configurator object at 0x00000184A1C39350> #
2024-05-17 11:38:17,099 - MainProcess(7900) - MainThread - adsk.dls.streamer.configuration - INFO :: # #
2024-05-17 11:38:17,099 - MainProcess(7900) - MainThread - adsk.dls.streamer.configuration - INFO :: ###############################################################################

Reply
Reply
0 Likes
Message 52 of 54

luket8ENCG
Explorer
Explorer

It is not working for devices that had already tried to run the broken installer previously. I reimaged a computer and it installs fine. 

Reply
Reply
0 Likes
Message 53 of 54

it_btull
Explorer
Explorer

It seems to be working, albeit as slow as molasses. We use MECM to install Fusion on some of our lab desktops. I don't think it's fully recommended, but it does work. I wrote an "if" script to check for the existence of the main production folder, "6a0c96 . . ." If it's there, it runs the "--process update --quiet" command. If that folder doesn't exist, like after a reimage, it runs the "--quiet" command, just to install the program. With the new version, it did install, but has taken over an hour, and still going, to uninstall the old version. There are currently 58 items remaining in the old folder and was stuck at 101 for some time, as well. 

 

--Edit--

About 30 minutes later and all old content has been uninstalled and there are only 2 folders left. Total install/uninstall time was about 1 hour and 20 minutes. Computer has an i7, 8GB of RAM, and an NVMe.

Reply
Reply
0 Likes
Message 54 of 54

perdueb
Observer
Observer

Is there now a newer version than the one linked here?

 

If so, where do we go to download it? My downloads page only shows the client downloader not the Admin install. Thanks!

Reply
Reply
0 Likes