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Fusion Lab Installer Not Completing (Fusion Admin Install.exe)

semert
Advocate

Fusion Lab Installer Not Completing (Fusion Admin Install.exe)

semert
Advocate
Advocate

I am having difficulty getting the Fusion admin installer to complete.

I can see that it starts, then fires up the streamer. C:\Program Files\Autodesk\webdeploy gets created, and the production folder fills with the latest version of fusion. However, the desktop icon appears and then disappears. Even though it seems to be installed, it cannot be launched because the fusionlauncher.exe.ini file contains: "This is a place-holder file which is intended to be updated by the streamer."

 

So it seems like the install tanks right at the end. I am unable to locate a log file generated by Fusion Admin Install.exe.

 

This installer is running via the system account, so I would expect the log file to appear in c:\windows\temp but I am not finding it there.

 

Any clues on where I should be looking for that?

 

[EDIT] Found it at C:\Windows\System32\config\systemprofile\AppData\Local\Autodesk

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Respuestas (53)

it_btull
Explorer
Explorer
@dan.banach thanks for the reply. We are currently running the lab commands manually, via Admin CMD, on all our devices, which is *technically* working. Keep us posted.
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ifte_steinmann
Explorer
Explorer
Deploying as an admin worked for me today, but is a very time-consuming process. Our computer lab is running again for the time being, but I would not want to have to go through such a manual update again.
Deploying through the system account would be very good.
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Austen.ewaldRQYLE
Participant
Participant

On the Brightside of all of this I did make some great Install, Detection and Update remediation scripts leveraging PowerShell instead of using a .bat for the intended use with SCCM and Intune. They also have the option of making the programs show up in Add/Remove programs. Feel free to use or modify: https://github.com/aewald303/Fusion360PS

dan.banach
Community Manager
Community Manager

Hi @it_btull & @ifte_steinmann 

Thanks for confirming that the Admin account is working.

 

I'll keep everyone posted on what the engineering team finds about the system account.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
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semert
Advocate
Advocate

Hey @dan.banach ,

In the IT world, no news is often good news, but not so much in a case like this.

No word from the crew on the issue? Can you find out if they have engaged Microsoft about the problem?  Ultimately, I feel that will be the only route to a solution, and Autodesk is bound to have a lot of clout with the folks at Microsoft.

 

Thank you, sir!

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dan.banach
Community Manager
Community Manager

Hi @semert 

Are you referring to the system account issue? If so, our engineering team is looking into a solution. The workaround is to use an Admin account.

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
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semert
Advocate
Advocate

Hey @dan.banach ,

Correct, I am referring to the issue I reported with the system account.

Unfortunately, the workaround is not scaleable in the least privileged access environment.

I have come up with a scaleable workaround, but it would certainly be better not to have any workarounds.

I am most interested in knowing if they are contacting the engineering folks at Microsoft about the issue. I was hoping you could engage with the internal folks on what they are discovering about the problem. As I noted, this is not exclusive to you guys but will affect any company that uses Java or Python-based installers.

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dan.banach
Community Manager
Community Manager

Hi @semert 

Thanks for confirming. As I replied to this thread on April 12th, our engineering team has confirmed the issue and are working on a solution. I'm not sure who this team will work with.

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
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dan.banach
Community Manager
Community Manager

Hi @semert @Austen.ewaldRQYLE @ifte_steinmann @it_btull @gsofting 

Quick update on the system account issue. The team is targeting to push a fix for this issue in the next update of Fusion. The next update is tentatively planned for the middle of May.

Thanks for your help in identifying this issue.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

perdueb
Observer
Observer

I just ran across this thread, I have been racking my brain on why this is not working with SCCM. Finally got an answer with this thread. It sure would be helpful to get an update before next month. The school year is winding down and does not help us now.

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kellings
Advisor
Advisor

@perdueb I just wanted to make sure you saw @dan.banach's reply where this is expected to be corrected in the next Fusion update next month.

Thanks,
Kevin

Kevin Ellingson
Technical Specialist

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g.rileyARE3U
Observer
Observer

Just to say that we (UK University) too are affected by this. After months of our little batch updater script running a couple of times per week, we were met with lots of angry users complaining about Fusion not updating.

 

Question: Once we have manually installed the latest version via an admin account, does anyone know if we can once again rely on our updater script to manage updates going forwards?

 

@Anonymous off
set "StreamerDir=c:\Program Files\Autodesk\webdeploy\meta\streamer"
setlocal
FOR /F %%i IN ('dir /A:D /B /oN "%StreamerDir%"') DO (
SET a=%%i
)
endlocal & set StreamerVer=%a%
"%StreamerDir%\%StreamerVer%\streamer.exe" --globalinstall --process update --quiet

 

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semert
Advocate
Advocate

@g.rileyARE3U 

That will wholly depend on the account you are using to run that script. If you are creating a scheduled task that runs via an account with a password, then I imagine it would work. If you are creating a scheduled task that runs via the system account, it should fail.

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MrBHall
Explorer
Explorer

Just had notification that a FUsion 360 update will be released on Monday 13th May. Can we get confirmation this update includes a fix / rewrite for the installer so it can be installed by the SYSTEM account?

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dan.banach
Community Manager
Community Manager

Hi @MrBHall 

Engineering is planning on fixing this issue in next week's update.

 

Thanks for your patience.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.

SDNB
Explorer
Explorer

Glad I found this post, I've been trying to fix this for days. Not sure if it's the absence of a user taskbar path under the system account that's causing the critical failure (we don't use fusion in the taskbar at all) but that's where it's bombing.

Not sure what's been up with the Q&A over there the last few months... randomly dropped the 360 from the admin file name, posted the wrong file, and now this. Really hope this gets resolved on 5/13's release.

Fails (as system)
MainProcess(1248) - ThreadPoolExecutor-1_0 - adsk.dls.streamer.process.process - WARNING :: Exception processing tasks for 63008b5d1c162ae2a81c57aaa8fc41cd7b483bf8: [WinError -2147024894] The system cannot find the file specified
MainProcess(1248) - MainThread - adsk.dls.streamer.process.process - ERROR :: Exception during processing:
FileNotFoundError: [WinError -2147024894] The system cannot find the file specified


Success on same line (as admin account)
MainProcess(16332) - ThreadPoolExecutor-1_0 - adsk.dls.streamer.windows.platform - INFO :: destination: C:\Users\admin\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar, launchname: Autodesk Fusion

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alissonhines9
Community Visitor
Community Visitor

It sounds like the Fusion admin installer is having trouble finishing up. Even though it creates some files, it doesn't fully complete the installation. You're not seeing a log file in the expected location, which is puzzling. Since the installer runs through the system account, it's expected to generate the log file in c:\windows\temp, but it's not there. You might want to check other possible locations for the log file or explore why it's not being created where expected.

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semert
Advocate
Advocate

Based on what I am seeing, I think they have rebranded to Fusion and have dropped the 360 part. 

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semert
Advocate
Advocate

@alissonhines9 

It is not puzzling; whoever created the installer chose to put it where it is heading. They did not use the %temp% variable but instead used the user profile path.   Unless you are seeing a different behavior? There have already been updates to the installer which I used so things may have changed as well.

semert
Advocate
Advocate

@SDNB 

Good find. It is easy enough to test by pre-creating that folder before launching the installer.

I have had to do that for other apps in the past for different folders, and I usually just add those to a GPO that creates them on all of the machines.

I will have to go back and look at my log file and see if it had that failure.

 

[EDIT]  Nope, that error is not in my log.

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