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Add License key after a trial - fail error cannot display in a frame

32 REPLIES 32
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Message 1 of 33
joestureHKX24
2395 Views, 32 Replies

Add License key after a trial - fail error cannot display in a frame

Like others reporting across products and platforms after a trial and attempting to enter the license key for a education purpose you receive the following error, then it takes to your account manager.  Irrespective of platform, tried MAC, Linux and Windows 10/11 without impact errors are the same. Plenty of us at Uni having same issue

Screenshot 2024-04-10 200347.png

32 REPLIES 32
Message 2 of 33

Hi @joestureHKX24,

Unfortunately, we're aware of an issue with RegisterOnce, which is used to activate institutional licenses. Our Education and Activation team are working to resolve the issue. I am also escalating the case you have opened with our support teams to help you get the best support.

 

I apologise for the disruption, please feel free to reach out if you have any questions,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 3 of 33
mtavares316
in reply to: joestureHKX24

Hi can you open a case for me too same issue with any of the current versions of Maya edu version doing the same thing after entering a Serial

Message 4 of 33

Same with 3DS Max

Message 5 of 33

I am experiencing this issue when trying to activate AutoCAD architecture as well as Civil 3D. Hoping for a fix soon.

Message 6 of 33

A lot of folks are getting this issue. I submitted a case a while ago, haven't heard anything.

 

CaseNo:22153665. Subject:Problem Activating with Serial [ ref:!00D3008uIL.!500Kf0UlbLR:ref ]

Message 7 of 33
KapyBear
in reply to: joestureHKX24

Is there any resolution to this yet I have the same error

Message 8 of 33
admin4WPQ8
in reply to: joestureHKX24

Same problem. 

Message 9 of 33

As you and others, I have the exact same problem

Message 10 of 33
admin4WPQ8
in reply to: LeoWarren-EDU

Trying to activate an Autocad v.2022 (already activated previously) instead activates without problems, if you try to activate a new version (2024 or 2025) that has never been activated before it crashes.

Message 11 of 33

To all, not sure if this is of any assistance but the vendor that supplies our educational licenses said the advised issue was a global issue and that the general resolution was for the license vendor to issue of a new product code. On receipt of the new code the registration proceeded very quickly with no faults. On usage the product displays the product is now a full educational license. Just to confirm this error and resolution pertained to a 2025 Educational product.

Message 12 of 33
admin4WPQ8
in reply to: joestureHKX24

In the control panel (https://manage.autodesk.com/products) you see the new license code you were assigned?

Message 13 of 33
joestureHKX24
in reply to: admin4WPQ8

Yes I do see the new code in multiple places and in addition I also see
on the main screen (Autocad 2025) that it is a licensed educational
product and finally when I look at my personal profile and products it
again shows the licensed product
Message 14 of 33
mtavares316
in reply to: joestureHKX24

hi my maya 2025 key was changed but I’m still having the same error when trying to activate can someone confirm they changed it as when I generate a download on the edu site it’s different than on the account page 

Message 15 of 33
admin4WPQ8
in reply to: joestureHKX24

So at the moment you just have to wait for them to issue a code and proceed with the activation.

Message 16 of 33
infoKYSTR
in reply to: admin4WPQ8

That would be really nice, because we paid for something we can't use and we need autocad as soon as possible right now 😞

Message 17 of 33
infoKYSTR
in reply to: LeoWarren-EDU

Do I then need a whole new installation file or is it then solved at the part where the link is opening ?

Message 18 of 33
LeoWarren-EDU
in reply to: infoKYSTR

Hi Everyone,

I apologise for the late responses. I've either reached out to you individually, created a case for you or taken an existing open case and escalated them to our Tier 2 Education team, who are working with our activation team to fix this.

 

Please let me know if you have any issues or questions,

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 19 of 33
maligauravh
in reply to: joestureHKX24

Facing the same error for my AutoCAD 2022 activation.
Message 20 of 33

Same problem with Autocad 2025

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