If you have received an email with the subject line "Update your Autodesk Community username," please see below for more information on the request.
FAQ:
Yes, this email was sent by the Autodesk Community Team. The subject line will read “Update your Autodesk Community username” and was sent from Autodesk@autodeskcommunications.com
As the Autodesk Community has been connecting customers for over 15 years, there has been an accumulation of duplicate usernames that can lead to confusion within the community. With this username update, we can ensure that each user has a unique identifier so you can reach the right person every time.
If you use your username to log into any other Autodesk portals, you will need to log in with your new unique username there as well. Otherwise, you can continue using your original email that you created the account with. This only effects the username.
We want to make sure that the users that know you can reach out to you – and not someone that has the same username as you. By changing your username slightly, adding a number or series of numbers – you will be able to keep your reputation and ensure all communications and questions that are directed at you, reach you – and not someone else.
While we recognize that this IS an issue we have to deal with, we will no longer be requiring users to change their usernames by May 12th.
You should use your updated username when logging into any Autodesk portal, or your original email address.
Check out the step-by-step guide here or follow these steps:
To see the change, you need to sign out and sign in again
*Please note that this may prompt you to sign in again before you are able to complete the edit and save.
The Autodesk Community Profile is your unique identifier for asking questions, learning, and contributing on the Autodesk Community. This information is part of profile.autodesk.com.
Below this line FAQ questions were added 4/21/2023:
Update 4/25/2023 8PM:
If you use Revit Worksharing (Cloud, local, or Revit Server) or non-workshared Revit Cloud
Models, changing your username may cause workflow failures. These include:
• Not being able to open models.
• Not being able to Sync with Central (for workshared models) or save a non-workshared
model to the cloud.
• Elements that cannot be modified by anyone because the elements are checked out to
the prior (and now unavailable) username.
Please refer to this article to determine the appropriate solution.
Update 4/28/20223 3PM PST:
If you are using Collaboration for AutoCAD Plant 3D, changing your username may cause issues
in the collaboration workflows as the new username will need time to take effect. You may
experience not being able to:
• Open a collaboration project from cloud if there is no local cache.
• Check in project settings that have been checked out.
• Check in files that have been checked out.
If you are experiencing these issues, please refer to the use cases here to determine the
appropriate solution.
@CMacias_PLMP - THANK YOU for getting to this ASAP, before I saw it. I very much appreciate it.
@CCA_ACH - Just in case, there's also work instructions for Collaboration for AutoCAD Plant 3D here: https://forums.autodesk.com/t5/community-announcements/instructions-for-changing-username-with-colla....
Thanks again,
Amanda
Thanks a lot for your messages. We have revert back to original user name...
I received this email because you archived my first account from 2002 so I had to open another one. Can you merge them?
The thread FAQ states the following:
Going forwards, what happens to accounts where duplicate usernames exist? All duplicates of my username are older, so will I be able to retain this account or will it be shut down?
I am so sorry for the later reply. I somehow didn't see it!
We still have the issue of duplicate accounts to solve, but we're exploring many other options of how to resolve them. ensuring that there is absolutely 0 effect to users. I don't have a good response for you right now as we have put this on the shelf for the moment while we focus on other pressing needs.
Amanda
@Ed.Jobe @kevinthickett @rkmcswain @spage
It's been a month, and I am updating you on the merge username question.
We've presented this to the technical team for the platform for solutioning. There's not been a solution yet, so I have no more details to share, but it is still being looking into and I am following up internally weekly.
Just wanted to make sure you knew I didn't brush this aside and false-promise you. I'm trying!
Amanda
Area is not excepting the user name, but only email address.
I've created new account because I couldn't login with email address and ended up deleting that account, but again I can't login into Area.
Total confusion.
I logged in very easily. They didn't ban my account because I put authentic information about myself. And some question's answer are not available in FAQs . I hope this site make improvement about these issues.
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