Update Install Failed

[Anonymous]

Hi,

When I try to install Update from Application desktop, I  receive this error:

"Unable to verify digital sign for this installation"

and the installation failed.

I have to setup any otion?

[pendean]

Get your updates through the UPDATE link on your accounts webpagehttps://manage.autodesk.com/cep/#products-services/all , choose the webbrowser-download method, then install your updates: does that solve the problem?

[Anonymous]

Hi,

Thanks for your suggest, I still use this solution, but I can not understand why I can not download from the application...

[pendean]

You could try this fix if you still wish to hang-on to ADA https://forums.autodesk.com/t5/autodesk-desktop-app/autocad-2018-1-1-and-revit-2018-2-updates/m-p/75...

[Anonymous]

HI,

I have tried it but not working

[srinivasarao.potla]

Hello@scarta

Thanks for your feedback.

Could you please check that, client machine have Autodesk root certificates or not?

What is the version of autodesk desktop app you are uing?

Please try this

• Exit ADA(from system tray menu)
• Stop AdAppMgr Service (windows task manager)
• %Programdata% > Autodesk > Delete the “SDS” folder
• Restart ADA.

Still you have problem, please try this,

• Uninstall ADA
• Install latest ADA from here www.autodesk.com/ada-supportinstall

I would like to know more about the issue. could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.

[Anonymous]

HI,

the version is 7.0.6.378

In attachment you can find log file

How can I check if i have Autodesk root certificates ?

[srinivasarao.potla]

HI scarta,

Thanks for your response.

May i know the update which you were tried to install and got the error?

Here is the steps to check Autodesk root certificates.

1.search for “certmgr.msc" from windows search

2. click trusted root certification authorities
3. click certificates
4. check for Autodesk-CA and Versign certificates.

Please find the attachment for screenshots.

Regards,

Srinivas.

[Anonymous]

HI,
I checked for certificates, I have 3 Verisign certificates but I don't have Autododesk.
Stefano

[srinivasarao.potla]

Hi Scarta,

Thanks for your update.

Could you please mention the name of the update you are seeing this error?

Here is the certificates. Please try to install certificates.

https://internalca.autodesk.com/certsrv/

https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&id=so4785

If it’s for signed applications, they need https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id...

If it's for SSL they need: https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id...

 Need to download the root certificates and import them into Keystore. Double clicking the certificates on windows start the import.

After installation of certificates then try below steps and then try to install the update.

• Exit ADA(from system tray menu)
• Stop AdAppMgr Service (windows task manager)
• %Programdata% > Autodesk > Delete the “SDS” folder
• Restart ADA.

Regards,

Srinivas.

[Hotter_R]

Hello scarta!

Have you already tried to uninstall and reinstall the Desktop App?

Install Autodesk Desktop App

Please try this first.

Here is an overview for the certificates needed for Autodesk software:

Issued To	Issued By	Remarks	Download link
Baltimore CyberTrust Root	Baltimore CyberTrust Root	direct download	https://www.digicert.com/CACerts/BaltimoreCyberTrustRoot.crt
GeoTrust Global CA	GeoTrust Global CA	save link as GeoTrust Global CA.crt	https://www.geotrust.com/resources/root_certificates/certificates/GeoTrust_Global_CA.pem
GlobalSign	GlobalSign	direct download	https://secure.globalsign.net/cacert/Root-R1.crt
GlobalSign Root CA	GlobalSign Root CA	direct download	https://secure.globalsign.net/cacert/Root-R3.crt
Starfield Class 2 Certification Authority	Starfield Class 2 Certification Authority	direct download	http://certificates.starfieldtech.com/repository/root.crl
Thawte Timestamping CA	Thawte Timestamping CA	download available on this Site	https://search.thawte.com/support/ssl-digital-certificates/index?page=content&id=SO9699&actp=search&...
VeriSign Class 3 Public Primary Certification Authority - G5	VeriSign Class 3 Public Primary Certification Authority - G5	save link as VeriSign_Class_3.crt	https://www.symantec.com/content/dam/symantec/docs/other-resources/verisign-class-3-public-primary-c...
VeriSign Universal Root Certification Authority	VeriSign Universal Root Certification Authority	save link as VeriSign_Root.crt	https://www.symantec.com/content/dam/symantec/docs/other-resources/verisign-universal-root-certifica...

These 8 certificates should be on your system.

[Anonymous]

Hi,

Yes I have unistalled  and reinstalled it many times.

All of certificates indicates are present on my PC.

I tried to click on https://internalca.autodesk.com/certsrv/ but I receive an error message: Unable to find DNS

[Hotter_R · Accepted solution]

Hello scarta,

as you wrote

---

scarta schrieb:

I tried to click on https://internalca.autodesk.com/certsrv/ but I receive an error message: Unable to find DNS

---

This is a network configuration issue. The Browser is not able to resolve the URL to an IP Address, because he cannot find a DNS Server. Please check your network configuration or ask you company IT Admin for help to get this fixed.

Your first message:

---

scarta schrieb:

When I try to install Update from Application desktop, I  receive this error:

"Unable to verify digital sign for this installation"

and the installation failed.

---

can also be the result of network issue. If the downloaded files are corrupt or not fully downloaded you also can get such a message. 

Please give us a feedback about your network configuration and if you or your IT Admin could fix the network problem.

[Hotter_R]

@Anonymous

Can you please give us an Update of the issue? 

Thanks

[Anonymous]

Hi,

I am waiting our IT for resolve the network problem.

Thanks

Stefano

[Hotter_R]

@Anonymous

Can you please accept my answer from 11-29-2017 08:36 AM as solution if the network repair by your IT fixes the issue. Otherwise please answer in the blog again.

Many thanks for that.