Stuck at spinning circle -- interface never comes on

[Anonymous]

If I click the Autodesk App int the tray, a square window opens. It is white with a blue spinning circle in the center.  The circle never goes away and the app's interface does not appear.

My most recent install was Max 2018 Update 1.

[srinivasarao.potla · Accepted solution]

Hello davision,

Thanks for your feedback.

Please try this

• Exit ADA
• Stop AdAppMgr Service
• %Programdata% > Autodesk > Delete the “SDS” folder
• Restart ADA.

Still you have problem, please try this,

• Uninstall ADA
• Install latest ADA from here www.autodesk.com/ada-supportinstall

Regards,

Srinivas.

[kristofer.barros]

Hi Davision,

It seems that your Autodesk Desktop Application installation has become corrupted.

Could you please try these steps:

1. Exit the ADA from the system tray icon.

2. Open the task manager and stop the AdAppMgr Service, under the services tab.

3. Delete the SDS folder (C:\ProgramData\Autodesk\SDS).

If this doesn't solve your issue you should reinstall the ADA:

1. Exit the ADA from the system tray icon.
2. Uninstall the ADA from the control panel.
3. Install the latest ADA from this location: http://www.autodesk.com/ada-supportinstall

Regards,

Kristofer

[Anonymous]

Okay, thanks. The reinstall worked.