Trouble importing toolpalettes

[ACADParadise]

Hi guys,

I've run into some trouble regarding toolpalettes.

I have received an exported toolpalette file (.XTP) from a customer. The file is currently on a folder on my desktop.

Next, I import the .XTP file using the Customize command and right-clicking in the Palettes area.

I drag the palette to whichever group I want it to be in and the toolpalette shows up and I am able to use the blocks that are in the palette (after ensuring the directory the blocks refer to is correct).

I then save and close my drawing and AutoCAD and open it up again, the toolpalette is gone.

I am completely lost and I have tried searching and following certain steps, but I can't get it fixed unfortunately.

I am using AutoCAD LT 2025.

Thanks in advance!

[CGBenner]

@ACADParadise 

Hello, and welcome to the forum!

I'd just like to verify (it sounds like this is what you described) that you followed these same steps as detailed HERE?

[ACADParadise]

Hi Chris,

From your linked webpage, I have done the below steps as I received the .XTP file.

• On the target system (or on the target program), enter the CUSTOMIZE command.
• Right-click on any palette name and choose Import.
• Browse to the .xtp file and click Open.
• Click Close.

The TP shows up while I keep the AutoCAD program running. The moment I close AutoCAD and re-open it, the imported TP is gone.

I also just tried to create a new TP and copy the blocks from the imported TP into this empty new TP. After closing and reopening AutoCAD, the new and imported TP's are both gone.

[pendean · Accepted solution]

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@ACADParadise wrote:

... I then save and close my drawing and AutoCAD and open it up again, the toolpalette is gone ....

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is your Windows log-in a limited user type? Or is your login a full admin type?

Are you actively saving your workspace after import?
Are you sure your Toolpalettes locations listed in OPTIONS command's FILES tab are updating? Do you have full read-write-delete-modify access to that folder with your Windows login by chance?

Your LT2025 is not updating, you need to do more to find out why. Here is a similar post with some good tips worth exploring:

https://forums.autodesk.com/t5/civil-3d-forum/missing-tool-palettes-and-workspace-after-restart/m-p/...

and

https://forums.autodesk.com/t5/civil-3d-forum/new-tool-palette-keeps-disappearing/td-p/5186345

If you suspect it is an LT2025 flaw... test by installing and using LT2024, then open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help:
https://www.autodesk.com/support/account/manage/use/support#:~:text=com/plans.-,Contact%20support,-S...

[ACADParadise]

I downgraded to LT2024 and this worked for me! Thanks.