Hi @Anonymous,
I see that you are visiting as a new member to the AutoCAD LT forum. Welcome to the Autodesk Community!
Do you have the opportunity to submit a crash report when you see this message? If so, can you give me the CER number so I can examine what might be happening?
It would also be helpful as @pendean asked, to know your:
OS
AutoCAD LT version
Graphics Card make and model.
Installation that has been working for quite some time or new installation.
Di dyou just receive some Windows updates or perhaps hardware driver updates.
Please give me some more details and I hope that I can resolve this problem for you.
Please select the Accept as Solution button if my post solves your issue or answers your question.
Thanks for the response.
Whenever I try to submit a crash report it just comes up saying "An error has occurred"
OS: Microsoft Windows 8.1 Pro 6.3.9600 - 64bit
AutoCAD is 2018 version O.49.0.0
The computer has a Intel HD 4400
AutoCAD has been installed since April but the issue has been happening since around September
Also no major updates have been installed or hardware changes done to the PC
Thanks!
I am not actually the end user that's having the issues.
But we have a GPO in place to prevent any USB devices being plugged into the system (Keyboard and mouse use PS2)
Also all windows updates are pushed out with WSUS and the site where the user is located hasn't received any updates.
The last piece of software besides AutoCAD LT was installed in 2016.
Have you got any other suggestions?
Hi @Anonymous
Is AutoCAD fully patched from the Autodesk Desktop App or from the Account page?
Hi @Anonymous,
I am a bit confused. You indicate that nothing has changed since 2016 but that you have AutoCAD LT 2018 installed.
At any rate, I suggest creating a new Local Admin account on this workstation. Logon with the new user account and see how AutoCAD LT behaves. I would like to see if the user profile is damaged using this test or if this is a permissions issue caused by GPO that might be too restrictive.
Please select the Accept as Solution button if my post solves your issue or answers your question.
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