Cannot add User to my account (Autocad LT 2017)

[Anonymous]

i need help to use my Autocad 2016 LT license.

I'm unable to add new users, i'm getting this error: 

Error! Autodesk - Account

Oops, there was a problem communicating with the system. Wait a few moments and try again

[matthew.d · Accepted solution]

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. This typically symbolizes an issue with the contract in our system. I have gone ahead an escalated this to case: 11775151 for you. Our accounts team will troubleshoot the issue on the backend and email you when it has been resolved. Anyone else experiencing this error, please contact Activation & Registration directly here.

[Anonymous]

Any news? the trial one days left.........

[lynn_zhang · Accepted solution]

Hi @Anonymous

Sorry for the issue and we apologize for the inconvenience this has caused! I have followed up with the support team who's working on the case. They will update you via the case as soon as possible. 

[Anonymous]

the issue fixed, thank you for your help