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support file search path

7 REPLIES 7
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Message 1 of 8
antje.linow
348 Views, 7 Replies

support file search path

why can I only add one support file path under options? i have always to re-open it to get another path added.

7 REPLIES 7
Message 2 of 8
paullimapa
in reply to: antje.linow

What AutoCAD version are you using?


Paul Li
IT Specialist
@The Office
Apps & Publications | Video Demos
Message 3 of 8
antje.linow
in reply to: paullimapa

2022

Message 4 of 8
paullimapa
in reply to: antje.linow

I don't have that problem even going as far back as 2020 through 2024.

Are you not allowed to click on the Add button to add more paths one after another?

paullimapa_0-1684894391469.png

 


Paul Li
IT Specialist
@The Office
Apps & Publications | Video Demos
Message 5 of 8
antje.linow
in reply to: paullimapa

that's correct. oddly, we have only one person in our team with that issue, all others are fine. 

Message 6 of 8
paullimapa
in reply to: antje.linow

perhaps it's a windows user profile issue? To troubleshoot:

Try on that problem computer to sign in as another use that has no problem adding a path on his machine and see if the problem occurs with this user signed in.

If it doesn't, then have the problem user sign in on a computer that works and see if the problem is resolved or continues. If it continues, then it's a user profile problem.


Paul Li
IT Specialist
@The Office
Apps & Publications | Video Demos
Message 7 of 8
antje.linow
in reply to: paullimapa

Thanks Paul. we will try that. Otherwise, we will see if it happens when we update to the 23 version. 

Message 8 of 8
paullimapa
in reply to: antje.linow

you're welcome...hope you'll get this resolved.


Paul Li
IT Specialist
@The Office
Apps & Publications | Video Demos

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