Refund never received

[Anonymous]

I was supposedly given a $288 refund on 7/15/2016.  Never received it.  Haven't received any response to my follow-up emails either.

[JDMather]

Who is your VAR?

http://forums.autodesk.com/t5/installation-licensing/bd-p/24

[Anonymous]

What is a VAR?

[JDMather]

http://www.autodesk.com/resellers/locate-a-reseller

[Anonymous]

How is that an answer to my question?  I bought AutoCAD through this site.

[Pointdump]

Amber,

This Forum is peer-to-peer. Just AutoCAD users like yourself. JD was politely asking you who you bought (whatever it is you bought) from. You certainly didn't buy anything from "this site".

Maybe a few details of your transaction might help to find you an answer.

Dave

[Alfred.NESWADBA]

Hi,

>> I was supposedly given a $288 refund on 7/15/2016.  Never received it

Get it contact with the source of that promisse, the public forum here can't help you with that issue.

If you bought it from any internet-site then look there for a direct contact, if it was the Autodesk buy-it option like >>>here<<< then you have got an account (http://manage.autodesk.com), login to that account, there your informations about contract and support are available. Least option could be the >>>contact us<<< page.

- alfred -

[Anonymous]

When I originally tried to request a refund, I was sent through the endless loop that never leads to customer service. In desperation I posted on this community board and someone who works for AutoCAD helped me. (See below.) I was just now able to use that hyperlink you sent me to send an email to customer service. I'm hoping they respond before I take legal action.

Hi amberhiggins,

matthew.d (Community Manager) mentioned you in a post! Join the conversation below:


Re: AutoCAD Compatibility with OS X 10.6.8



Hi @amberhiggins,


I have submitted the refund on your order 96579910, it can take up to 3-5 days processing from your bank. In the virtual agent page. You just click download links > Mac products > AutoCAD LT > AutoCAD LT for Mac 2013 and the download will begin.

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