Phone number to support???

[tech3design]

How in hell do you get a phone number to call in to get my product that I paided for?

[Anonymous]

I have students at the Career Enrichment Center that need to load AutoCAD at home and are having trouble with accounts and downloads.  Is there an easier way for them to contact you for help.  This is been a real problem for us starting online classes.

Barbara Nord

CAD Teacher

[Anonymous]

this is all you get for free: https://www.autodesk.com/education/support/edu-contact-us-form

if you want more than that you will need to purchase a license

[tech3design]

I could but I normally charge for this type of help. The licenses should be through an online portal of Autodesk. They normally have home use for licensed products. 

The students need to uninstall all instances and then go to the education download.  https://www.autodesk.com/education/edu-software/overview?sorting=featured&page=1

They will need to create an account and verify if they are eligible.

download should be easy. 

[RobDraw]

There are some people over in the Installation and Licensing forum that are very helpful for free.

[Lareedrdg]

I totally understand and sympathize with your frustrations.  Autocad used to be approachable and have LIVE BODIES you could speak to and actually resolve issues.  Not any more.  It only makes things worse when product issues always seem to pop up when you're working on the proverbial deadline and pressure is on.  I resent all the "calmers" reacting as if being a zombie consumer, who keeps giving the company money without any expectation of service and integrity, is the way to go.  That is NOT Customer Service, but sadly, this seems to be the way America does business these days.  Consumers SHOULD REVOLT.  We have every right to be angry when the product we pay good money for is unsupported, and issues when a robot cannot serve up appropriate answers need the intervention of a LIVE, Breathing HUMAN with some insight into resolving problems with the product.    I hope you get the help you need.  I'm also looking for the Autocad phone number, for subscription issues.

[Lareedrdg]

Please stop minimizing the absolute frustration of being in the situation of needing LIVE BODY Customer Support when in the middle of deadlines, project meetings, client demands, and SOFTWARE ISSUES. Stop talking down to people who have legit product issues and complaints. Condescension instead of constructive help is very inappropriate and is not supportive AT ALL.

[RobDraw]

@Lareedrdg 

If it's product issues that come up near deadlines, why weren't you aware of them beforehand? Most likely they are not problems with the program but rather poor implementation. If it is a programmatic issue, it won't be fixed with a phone call.

Why aren't you utilizing the power of the hive? These forums are packed with knowledgeable users. The fact that you are offended by the responses here is very telling as to how willing you are to accept help from users that might know much more than you. 

Good luck.

[pendean]

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@Lareedrdg wrote:
needing LIVE BODY Customer Support when in the middle of deadlines, project meetings, client demands, and SOFTWARE ISSUES. 

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Start a support ticket with Autodesk through your subscription portal as explained here, scheduled call backs have been a feature for some time now https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options#:~....

[Lareedrdg]

Wow. For someone who is a mentor, Robdraws, you are pretty judgemental
towards other's opinions without knowing anything about them.

First, as far as "being aware of issues beforehand", not all Autocad issues
pop up at my convenience or with prior warning. How nice for you if yours
do. Autocad is not known to be a particularly user friendly program, and
does have it's glitches, even more so with the subscription based platform.
For you to deny someone from mentioning their own experience, and judge them
as "poorly Implementing" is unfair and uppity.

Secondly, you have no right to judge how willing I am to learn because you
don't know enough in a one paragraph comment to be anywhere close to knowing
me as a user. If you sincerely want to share your vast knowledge in a way
that is constructive, you might start with kindness instead of maligning
people's skills and character. Thankfully I have an IT guy who makes a
living helping people with Autocad issues and is well aware of it's
shortcomings. He is always willing to help (within normal office hours) and
answers any question without rebuke and consternation. You might want to
practice that humility if you're wanting others to seriously look to you for
help...

[RobDraw]

LOL, that mentor status is purely based on the quantity of my posts, not the quality.

My point is that if you are experiencing programmatic issues just before deadlines, why didn't they reveal their ugly heads beforehand? If it's IT issues, that's not programmatic. 

If you're offended by any responce, you might want to consider the tone set by the message and the nature if the issues before trying to insult and degrade my very on point responce. 

Good day!

[Leescratchperry1]

Is it possible to get phone support? None of the numbers I've seen have anything but recorded messages currently. Just paid for a new subscription (I got an email confirmation and my card was charged) and it's telling me my license is not current. I know I got assistance a few months back and the person was so helpful and cleared up the issue I was having. Does. No one responds by text. Anyone know?

[Ed__Jobe]

Phone support is not offered as the first option. You have to start a case first, then they may call you if required. You can also get quick support in the Installation forum.

[Lareedrdg]

You are the one sounding entitled as you pontificate over a user bring utterly frustrated after combing the Autodesk website for an hour trying to find help.  My generation considered Customer Service to be the responsibility of the Company issuing the product, not the responsibility of the consumer.  Have some decent empathy.  Companies that cannot be bothered to take phone calls to help their clients are hogs that want your cash but other than that will let you go hang.  That’s pathetic and so was your response.  

[RobDraw]

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@Lareedrdg wrote:

You are the one sounding entitled as you pontificate over a user bring utterly frustrated after combing the Autodesk website for an hour trying to find help.

---

You should really be careful about attacking people based on a post. That guy that you are defending is quite rude in the forums but maybe you find that to be positive thing. (Judging only by the tone of all of your posts.) You've yet to post something to answer a question.

[akguenther]

Same issue!! Infuriating !

Did you find something out?

@akguenther - this post has been edited due to Community Rules & Etiquette violation

[pendean]

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@akguenther wrote:

...Did you find something out?

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If you are replying to the very first post... Here are the ways to open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help, schedule a call back, then talk to a real live person:
https://www.autodesk.com/support/account/manage/use/support#:~:text=com/plans.-,Contact%20support,-S... 

HTH

[Lareedrdg]

Have not had the time to pursue the resolution further, since one if the tech guys wants me to send my drawing to them. I tried everything they suggested and it did nothing to correct the non continuous lines. They all still show up continuous, which ruins plots of ceiling layers, etc. when I can waste an afternoon at my computer I’m going to call tech support. For the price I’m paying it should be their responsibility to fix their glitches.

[RSomppi]

Why don't you ask your question in the forums where there are a bunch of people that can solve your problem for you? It's a file setting that is incorrect, not a programmatic glitch.

[pendean]

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@Lareedrdg wrote:
...They all still show up continuous, which ruins plots of ceiling layers, etc. .

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Looks like it's time for you to share that DWG file(s) here since none of us have such issues in our own files.

Can't share that file? Too bad, open a blank new file where no such issues exist then XREF (then bind and explore) or INSERT (then explode)  that problem file into it and it all should go away.

Still an issue after all that? Ask a colleague to help you fix it. Don't have one? Ask the file creator to help.

Still cannot? Consider grabbing a trial version of a different CAD program not from Autodesk and see if that helps.

[Lareedrdg]

I followed the advice of the forum and the Non-continuous lines still show
up as continuous. I DID NOT CHANGE ANY FILE SETTINGS. One day AUTOCAD was
working fine and the next day all dashed, hidden, non-continuous lines show
continuous. This is an AUtocad update-cloud glitch. I have never had this
happen in 20 years of using Autocad.